**Experienced Seasonal Customer Service Representative Part-Time - 100% Remote Opportunity**
At arenaflex, we're not just looking for seasonal help - we're looking for passionate individuals who share our commitment to delivering exceptional customer experiences. As a Seasonal Customer Service Representative Part-Time, you'll play a vital role in helping us transform the way healthcare is administered in the United States. Join our dynamic team and experience the difference that comes with working for a company that truly cares about people.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that solve critical healthcare payer challenges. We're dedicated to creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.
**Purpose and Scope**
As a Seasonal Customer Service Representative Part-Time, you'll be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You'll work closely with our team to provide exceptional customer service, drive our culture through values, and develop positive relationships with our clients.
**Job Specifics**
* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift during peak business hours.
* Shift 1: 8:00 AM to 4:30 PM EST
* Shift 2: 1:30 PM to 10:00 PM EST
* Duration: October 2024 through January 2025
* Time Off: No long-term planned time off during the assignment
* This role requires availability on weekends and adherence to the specified schedule and training period.
**Who You Are**
At arenaflex, you're more than just a seasonal employee - you're part of the team. We're looking for unique individuals who share our values and are passionate about delivering exceptional customer experiences. If you're self-driven, have a positive outlook, and are able to demonstrate confidence, tact, patience, and diplomacy while dealing with customers, we want to hear from you.
**Principal Responsibilities and Duties**
* Answer and track telephone calls within established department standards
* Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
* Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* Answer "entry level" claims inquiries
* Takes "Over the Counter" (OTC) orders for products and diabetic supplies
* Understands and processes "entry level" enrollment and disenrollment procedures
* Enters prospective members into our software database
* Maintains appropriate current source documents and reference documents
* Interacts professionally with other employees, customers, and suppliers
* Works effectively as a team contributor on all assignments
* Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* As required, re-directs calls to appropriate department
**Customer Service**
* Responsible for driving the arenaflex culture through values and customer service standards
* Accountable for outstanding customer service to all external and internal contacts
* Develops and maintains positive relationships through effective and timely communication
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* Ability to read and interpret documents and calculate figures and amounts
* Strong typing skills (40-60WPM)
* Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
* Ability to toggle between different systems to gather information and provide updates
* Excellent oral and written communication skills including good grammar, voice and diction
* Proficient in MS Office including basic computer and keyboarding skills
* Excellent customer service skills (friendly, courteous, and helpful)
* High school diploma or general education degree (GED) required
* Minimum of six months to one-year related experience required
* An equivalent combination of education, training, and experience
**Career Growth Opportunities and Learning Benefits**
As a Seasonal Customer Service Representative Part-Time, you'll have the opportunity to learn and grow with our team. You'll be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You'll also have access to opportunities for regular full-time roles when they become available.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a vibrant and human-centric environment that inspires engagement, empowers our team members, and ignites a sense of purpose in all that we accomplish. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including a salary, benefits, and perks. As a Seasonal Customer Service Representative Part-Time, you'll have the opportunity to work from home, enjoy a flexible schedule, and take advantage of our comprehensive benefits package.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you. Apply now to become a Seasonal Customer Service Representative Part-Time at arenaflex.
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