**Experienced Self-Pay/Customer Service Representative – Remote Opportunity at arenaflex**
Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Self-Pay/Customer Service Representative. In this role, you will be the face of our company, working remotely to resolve patient balances, maximize financial performance, and provide top-notch service to our clients.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional results, and we're looking for like-minded individuals to join our ranks. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a dynamic, collaborative team.
**Job Summary**
As an Experienced Self-Pay/Customer Service Representative, you will be responsible for resolving patient balances, maximizing financial performance, and providing exceptional customer service to our clients. This role requires a strong skillset in patient-centric customer service, empathy, and multi-system toggling. You'll work closely with our clients to resolve issues, set up payment plans, and secure payments. If you're a motivated, results-driven individual with a passion for healthcare, we encourage you to apply.
**Key Responsibilities**
* Fields inbound patient calls, responding to inquiries and resolving issues in a professional, patient-centric manner
* Fields insurance carrier, attorney, and non-self pay related inbound calls, providing accurate and timely information to clients
* Manages assigned inventory through the proper and timely cycling of dispositional segments within arenaflex or the client's software solution(s)
* Consistently meets total touches per day target (for both patients and guarantors) as determined by the assigned segment of A/R and other client nuances and considerations
* Accurately sets up payment plans with patients per client guidelines
* Secures payments and partial payments with patients per client guidelines
* Performs account research and resolution on self-pay, FAP, and insurance topics in a timely and results-oriented fashion
* Consistently documents all patient encounters in the hospital's source system and/or arenaflex's workflow solution
* Performs initial assessments for Financial Assistant Program(s) per client guidelines
**Essential Qualifications**
* High school diploma or equivalent required
* 1 year of experience in a call center, customer service, or collections role
* Proficiency in Microsoft Office products, including Word, PowerPoint, and Excel
* HIPAA and related privacy and security acts and regulations knowledge
* Excellent communication skills and ability to connect with patients, leaders, and staff
* Team player with a passion for healthcare
**Preferred Qualifications**
* 2 years of experience in a call center, customer service, or collections role
* Experience in healthcare billing or a related field
* Strong organizational skills and ability to multitask in a fast-paced environment
**Benefits**
* Competitive salary, commensurate with experience
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home flexibility
* Opportunities for career growth and professional development
**Work Environment**
* Remote work environment with flexible scheduling
* Collaborative team environment with opportunities for growth and development
* arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace
**How to Apply**
If you're a motivated individual with a passion for delivering exceptional patient experiences, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to . We can't wait to review your application and discuss this exciting opportunity with you.
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