**Experienced Senior Customer Service Representative – Patient Billing and Financial Services**

At arenaflex, we are dedicated to providing exceptional care to children and families in the Upper Midwest. As a leading pediatric health system, we are committed to delivering high-quality services, innovative treatments, and compassionate care. Our team of experts is passionate about making a difference in the lives of our patients, and we are seeking an experienced Senior Customer Service Representative to join our Patient Billing and Financial Services team.

**About arenaflex**

arenaflex is one of the largest pediatric health systems in the United States, serving children from before birth through young adulthood. As a not-for-profit organization, we are dedicated to providing care exclusively to children, with a focus on delivering exceptional services, innovative treatments, and compassionate care. Our team of experts is passionate about making a difference in the lives of our patients, and we are committed to being a leader in pediatric healthcare.

**Position Summary**

The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patient-family requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position also supports the team by resolving complex questions and providing hands-on training. The position consistently demonstrates excellent customer service and communication skills.

**Key Responsibilities**

* Respond to initial patient-family requests and provide detailed explanations of patient billing information
* Resolve patient-family questions and concerns related to account balances and out-of-pocket expenses
* Collaborate with other departments to research patient billing history and resolve complex issues
* Provide hands-on training to team members on patient billing and financial services processes
* Consistently demonstrate excellent customer service and communication skills
* Perform follow-up on outstanding concerns and ensure timely resolution
* Collaborate with other departments to resolve complex issues and provide exceptional customer service

**Essential Qualifications**

* 5+ years of customer service experience
* High School Diploma required; Business related coursework preferred
* Experience working with a wide variety of PC applications
* Working knowledge of billing and follow-up processes
* Excellent customer service through oral and written communication to patients, families, and other external and internal contacts
* Knowledge of HIPAA privacy standards and PCI compliance regulations
* Proficient use of systems (computer, applications, phone systems)
* Basic knowledge of medical terminology
* Detail-oriented, good organizational skills, and ability to be self-directed
* Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

**Preferred Qualifications**

* Experience working in a healthcare environment
* Knowledge of patient billing and financial services processes
* Experience with customer relationship management (CRM) software
* Certification in customer service or a related field

**Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Ability to learn quickly and adapt to new processes and systems
* Excellent customer service skills, with a focus on patient satisfaction and experience
* Ability to work collaboratively with other departments and teams
* Strong time management and organizational skills

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we are committed to providing opportunities for growth and development. As a Senior Customer Service Representative, you will have the opportunity to:

* Develop your skills and knowledge in patient billing and financial services
* Collaborate with other departments and teams to resolve complex issues and provide exceptional customer service
* Participate in training and development programs to enhance your skills and knowledge
* Take on additional responsibilities and leadership roles within the team
* Contribute to the development of new processes and systems to improve patient satisfaction and experience

**Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced environment, with a focus on delivering exceptional care to children and families. Our team is passionate about making a difference in the lives of our patients, and we are committed to creating a work environment that is supportive, inclusive, and collaborative. As a Senior Customer Service Representative, you will have the opportunity to work in a team-oriented environment, with a focus on patient satisfaction and experience.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* Base pay: $65,000 - $85,000 per year
* Benefits: Medical, dental, and vision insurance; 401(k) matching; paid time off; and more
* Perks: On-site fitness center; employee discounts; and more
* Opportunities for growth and development: Training and development programs; leadership opportunities; and more

**How to Apply**

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of children and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who are passionate about making a difference in the lives of children and families.

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