Experienced Senior Data Architect – Voice of Customer Analytics, Big Data Engineering & Business Intelligence (Remote/Hybrid)

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Join arenaflex: Shape the Future of Customer Insights

Are you ready to be part of something extraordinary? At arenaflex, we believe that every voice matters—especially the voices of our customers. We are searching for a talented and passionate Senior Data Architect to lead the transformation of our end-to-end Voice of the Customer (VoC) methodology. This is a unique opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and make a tangible impact on how we understand and serve our millions of customers worldwide.

At arenaflex, we don't just build products; we build relationships. With over 5 million customer surveys received each year across our Consumer, Business, and Service Provider segments, our Customer Listening Team plays a critical role in capturing the heartbeat of customer sentiment. We process feedback in over 40 studies, translated into more than 10 languages and implemented in over 20 countries. As a Senior Data Architect on this team, you'll be instrumental in turning raw data into actionable insights that drive business decisions and elevate the customer experience.

What You'll Do

As a Senior Data Architect at arenaflex, you'll serve as a key contributor to the transformation and innovation of our Voice of the Customer ecosystem. Your technical expertise and strategic thinking will help us build robust data infrastructure that supports real-time analytics, standardized metrics, and meaningful customer storytelling.

Key Responsibilities:

• Lead the Development and Maintenance: Architect and maintain our new Voice of the Customer technique sourced from Cornerstone and integrated with our survey and dashboard platform hosted through Qualtrics, our premier survey vendor.
• Collaborate with Business Teams: Work closely with application teams to define, frame, and capture comprehensive business requirements, ensuring technical solutions align with organizational goals.
• Expand Voice of Customer Knowledge: Develop deep expertise in Voice of the Customer methodologies and leverage this knowledge to design and transform data within the Cornerstone Big Data Platform.
• Design Data Architecture: Create and implement robust data model architectures that support optimal data processing and standardized metric definitions across the enterprise.
• Deliver Big Data Solutions: Enable big data and batch/real-time analytical solutions using transformational technologies including Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver innovative solutions while ensuring data quality and accuracy through intensive testing.
• Optimize Computing Performance: Provide guidance to enhance capabilities and drive efficiency in computing programs using the massive data ecosystem.
• Drive Consumer Story Analysis: Lead consumer story analysis and elaboration, design and develop software programs, and create testing and build automation tools.
• Automate for Efficiency: Proactively identify and automate manual tasks to improve quality and operational efficiency across the team.
• Cross-Functional Partnership: Work closely with partners from GSN and AET to prioritize, define, develop, and test data for various use cases as part of the VoC end-to-end technique.

What We're Looking For

We seek a candidate who thrives in a dynamic, fast-paced environment and is passionate about data-driven decision-making. If you have a proven track record in big data architecture and engineering, we want to hear from you.

Essential Qualifications:

• Technical Expertise: Minimum 3 years of hands-on development experience with Hive/Hadoop, Pyspark, Python, and Shell Scripting languages.
• Project Lifecycle Experience: Strong understanding of development lifecycle management and troubleshooting for data-driven projects.