**Experienced Senior Learning Specialist – Delivering Exceptional Training Experiences at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a collaborative leader, we want to hear from you.

**About arenaflex**

arenaflex is a dynamic and customer-obsessed organization that's dedicated to delivering exceptional experiences for our customers. Our ABCS Learning Delivery team is at the forefront of this mission, providing top-notch training and coaching to our Customer Support Associates. As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience and driving business results.

**Key Responsibilities**

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates. Your primary focus will be on delivering exceptional training experiences that encourage long-term success. You'll create an optimal adult learning environment, both in-person and virtually, and utilize a range of training modalities, including self-directed, instructor-led, virtual, and experiential learning.

Some of your key responsibilities will include:

* Supervising structured learning metrics and overseeing results for the assigned territory and region
* Managing live performance metrics end-to-end for the assigned territory
* Conducting learning sessions on new processes and delivering various training courses, including continuous learning, new hire batches, and transfer batches
* Maintaining data and analysis through reports on Excel (as per business requirements)
* Ensuring completion of new hire training programs, coaching, and other performance improvement programs on time
* Partnering with operational stakeholders as a key point of contact for the Learning Experience team
* Identifying and certifying learning coaches
* Leading individual improvement projects to enhance business performance
* Driving quality and learning metrics
* Conducting chime sessions and classroom sessions with stakeholders

**Essential Qualifications**

To succeed in this role, you'll need:

* 2+ years of experience in training delivery roles
* 1 year of experience in Customer Service or customer service-related work experience
* Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* Highly accurate and fluent in Japanese and English (spoken and written)
* Flexible to work within a 24/7 x 365 days global team across a variety of time zones
* Knowledge of adult learning, content design, and facilitation

**Preferred Qualifications**

While not required, the following qualifications will make you an even stronger candidate:

* Experience as a trainer, corporate training specialist, or related position
* Project management skills with the ability to supervise multiple projects
* Strong ability to multi-task

**What We Offer**

As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including:

* Competitive salary and bonus structure
* Comprehensive health insurance and retirement plan
* Flexible work arrangements, including remote work options
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**Work Environment and Company Culture**

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work and to continuously learn and grow.

**How to Apply**

If you're a motivated and innovative learning professional who's passionate about delivering exceptional training experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.

**Apply Now**

We're excited to welcome the next member of our team and look forward to reviewing your application.

Apply for this job