**Experienced Senior Learning Specialist – Driving Customer Success at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we learn and grow. As a leading innovator in the industry, we're committed to empowering our teams with the skills and knowledge they need to succeed. We're now seeking an exceptional Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a passionate educator, a creative problem-solver, and a dedicated team player, we want to hear from you!

**About arenaflex**

arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering exceptional customer experiences. Our ABCS Learning Delivery team is a key part of this mission, and we're looking for a Senior Learning Specialist who can help us drive customer success through innovative training programs and coaching initiatives.

**Job Summary**

As a Senior Learning Specialist, you'll be responsible for leading and supporting a team of up to 30 Customer Support Associates, providing an exceptional training experience that encourages long-term success. You'll create an optimal adult learning environment, both in person and virtually, and utilize your expertise in quantitative and qualitative data to identify training and coaching needs. You'll also be a leader in driving initiatives and programs that continuously improve the training experience.

**Key Responsibilities**

As a Senior Learning Specialist, you'll perform the following tasks:

* **Supervise structured learning metrics and oversee results** for the assigned territory and region.
* **Manage live performance metrics end to end** for the assigned territory, ensuring that all training programs are aligned with business objectives.
* **Conduct learning sessions** on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches.
* **Maintain data and analysis** through reports on Excel, as per business requirements.
* **Ensure completion** of new hire training programs, coaching, and other performance improvement programs on time.
* **Partner with operational stakeholders** as a key Point of Contact (POC) for the Learning Experience team.
* **Identify and certify learning coaches**, ensuring that they have the skills and knowledge needed to support our Customer Support Associates.
* **Lead individual improvement projects** to enhance business performance, driving quality and learning metrics.
* **Conduct chime sessions and classroom sessions** to stakeholders, ensuring that all training programs are aligned with business objectives.

**Essential Qualifications**

To be successful in this role, you'll need:

* **2+ years of experience** in training delivery roles, with a focus on adult learning and content design.
* **1 year of experience** in Customer Service or customer service-related work experience, with a strong understanding of the Amazon Contact Tenets and Leadership Principles.
* **Proficient computer skills**, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
* **Highly accurate and fluent** in Japanese and English, with strong spoken and written accuracy and fluency.
* **Flexible to work** within a 24/7 x 365 days global team across a variety of time zones.
* **Knowledge of adult learning**, content design, and facilitation, with a focus on creating an optimal learning environment.

**Preferred Qualifications**

If you have:

* **Experience as a trainer**, corporate training specialist, or related position, with a focus on adult learning and content design.
* **Project management skills**, with the ability to supervise multiple projects and drive quality and learning metrics.
* **Strong ability to multi-task**, with a focus on prioritizing tasks and managing multiple projects simultaneously.

**What We Offer**

As a Senior Learning Specialist at arenaflex, you'll have the opportunity to:

* **Grow your career** in a dynamic and forward-thinking organization.
* **Develop your skills** in adult learning, content design, and facilitation.
* **Work with a talented team** of professionals who are passionate about delivering exceptional customer experiences.
* **Enjoy a competitive compensation package**, including benefits and perks.
* **Have the opportunity to work** in a global team across a variety of time zones.

**How to Apply**

If you're a motivated and dedicated professional who is passionate about adult learning and customer success, we want to hear from you! Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Note:** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.

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