**Experienced Senior Manager of Forecasting – Global Customer Service Capacity Planning**

At arenaflex, we're committed to revolutionizing the way we serve our customers, and we're looking for a talented Senior Manager of Forecasting to join our team. As a leader in the e-commerce industry, arenaflex strives to provide an unparalleled customer experience, and we're seeking a skilled professional who can help us achieve this goal.

**About arenaflex**

arenaflex is a world-class e-commerce platform that's dedicated to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a web site to an e-commerce partner to a development platform is driven by the spirit of innovation that's part of our DNA. We're a company that's passionate about customer experience, and we're committed to creating a culture that's customer-centric, innovative, and collaborative.

**The Role**

As our Senior Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll be responsible for managing a team of analysts and managers spread across multiple countries, and you'll be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery.

**Key Responsibilities**

* Create and deliver contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our CS network
* Manage a team of analysts and managers spread across multiple countries, and ensure their performance in ensuring low error contact forecasts to ensure service level delivery
* Lead a team of analysts and managers in developing short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets
* Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
* Develop and implement forecasting strategies that will help us improve the accuracy of our forecasts and reduce errors
* Analyze data from various sources to identify trends and patterns that will help us improve our forecasting capabilities
* Develop and maintain relationships with stakeholders across the organization to ensure that our forecasting efforts are aligned with business objectives
* Provide coaching and development opportunities to team members to help them improve their skills and performance

**Essential Qualifications**

* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
* 10+ years of experience in forecasting/planning, with a strong background in data analysis and statistical modeling
* Experience managing a team of analytic professionals, including hiring, development, and performance management
* Experience with SQL, statistical analysis, and data visualization tools
* Excellent communication skills to share findings in an understandable and actionable manner
* Ability to lead successfully in a dynamic, fast-paced environment
* Ability to manage team to meet tight deadlines and prioritize workloads

**Preferred Qualifications**

* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
* Experience in forecasting, time-series, and multivariate regression
* Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
* Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
* Experience using AWS technologies such as Redshift, S3, etc.
* Excellent interpersonal, written, and oral communication skills
* Natural curiosity and desire to learn

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a world-class e-commerce platform
* Collaborative and dynamic work environment
* Professional development opportunities to help you grow your skills and career
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance

**How to Apply**

If you're a motivated and experienced professional who is passionate about customer experience and forecasting, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience and qualifications for the role. We can't wait to hear from you!

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