Experienced Senior Program Manager, Customer Service – Part Time Remote Opportunity with arenaflex
Introduction to arenaflex
At arenaflex, we are striving to be the most customer-driven organization in the world. To achieve this, we need exceptionally talented, bright, and driven individuals who share our passion for delivering outstanding customer experiences. If you are looking to join a dynamic team that is shaping the future of online shopping, this is your chance to make a lasting impact. As a leader in the industry, arenaflex is committed to innovation, excellence, and customer satisfaction.
Job Overview
arenaflex's Customer Service (CS) organization is seeking an experienced Program Manager to join the Worldwide Consumer Programs (WWCP) team. As a vital member of the WWCP Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally. The ideal candidate will possess and execute complex projects and programs, and will be regarded as a thought leader and innovator within the organization. The role will focus on driving initiatives for new scope organization tools and software launches and expansion activities, alongside continuous improvement program delivery.
Key Responsibilities
- Scope and deliver complex, business-critical projects from start to finish, and drive and shape the overall program's strategy and roadmap.
- Define business and systems requirements working with internal and external customers.
- Define and execute the project plan from conception to delivery, securing resources, and managing execution.
- Clearly communicate objectives, roles, responsibilities, and desired outcomes.
- Liaise with all departments, including technical teams, to ensure significant areas are engaged to develop expectations within their area to support project expectations.
- Support partner teams to refine processes and increase efficiency in line with program goals.
- Engage with stakeholders across various geographies and time zones.
- Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders.
- Manage multiple internal and external, cross-functional, and remote stakeholders.
- Develop change management processes related to program rollout and ongoing support.
- Track delivery against program targets and implement recommendations to improve program services and efficiencies.