Experienced Senior Program Manager, Customer Service - Part Time Remote Opportunity with arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a passion to be the most customer-driven organization in the world. Our mission is to build a place where customers can find and buy anything online, and we are committed to making a lasting impact on the world. To achieve this, we need exceptionally talented, bright, and driven individuals who share our vision and are passionate about delivering exceptional customer experiences. If you are looking for an opportunity to make a difference and be part of a dynamic team, this is your chance to join arenaflex and shape the future of customer service.

Job Overview

arenaflex's Customer Service (CS) organization is seeking an experienced Program Manager to join the Worldwide Customer Programs (WWCP) team. As a vital member of the WWCP Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally. The ideal candidate will possess and execute complex projects and programs, and will be recognized as a thought leader and innovator within the organization. The role will focus on driving initiatives for new scope organization tools and software launches and expansion activities, as well as continuous improvement program delivery.

Key Responsibilities

• Scope and deliver complex, business-critical projects from start to finish, and drive and shape the overall program's strategy and roadmap.
• Define business and systems requirements working with internal and external stakeholders.
• Define and execute the project plan from design to delivery, securing resources, and managing execution.
• Clearly communicate objectives, roles, responsibilities, and desired outcomes.
• Liaise with all departments, including technical teams, to ensure significant areas are engaged to develop expectations within their area to support project expectations.
• Support partner teams to refine processes and increase efficiency in line with program goals.
• Engage with stakeholders across multiple geographies and time zones.
• Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders.
• Manage multiple internal and external, cross-functional, and remote stakeholders.
• Develop change management processes related to program rollout and ongoing support.
• Track delivery against program targets and implement recommendations to improve program services and efficiencies.