Experienced Senior Program Manager, Customer Service – Part Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are driven by a passion to be the most customer-driven organization in the world. Our mission is to build a place where anyone can find and buy anything online, and we are looking for talented, intelligent, and driven individuals to join our team. As a leader in the e-commerce industry, blithequark is committed to providing an exceptional customer experience, and our Customer Service (CS) organization is at the forefront of this effort.

Job Overview

We are seeking an experienced Senior Program Manager to join our Worldwide Customer Service Program (WWCP) team. As a key member of the WWCP Program Management team, you will be responsible for driving high-visibility programs that directly impact the customer experience globally. This is a part-time remote opportunity, offering a competitive salary of $27 per hour, with a schedule of 8 hours per day.

Key Responsibilities

• Scope and deliver complex, business-critical projects from start to finish, driving and shaping the overall program's strategy and roadmap.
• Define business and systems requirements, working with internal and external customers to ensure that program goals are met.
• Develop and execute project plans, securing resources, and managing execution to ensure successful project delivery.
• Clearly communicate objectives, roles, responsibilities, and desired results to stakeholders, ensuring that everyone is aligned and working towards the same goals.
• Liaise with all departments, including technical teams, to ensure that significant areas are participated in and that expectations are set within their area to support project expectations.
• Support partner teams to refine processes and increase efficiency in line with program goals, ensuring that we are always looking for ways to improve and optimize our operations.
• Engage with stakeholders across different geographies and time zones, building strong relationships and ensuring that everyone is informed and aligned.
• Make appropriate trade-offs to optimize time-to-market in consultation with stakeholders, ensuring that we are always balancing competing priorities and making decisions that support our overall goals.
• Manage multiple internal and external, cross-functional, and remote stakeholders, ensuring that everyone is working together effectively to achieve our objectives.
• Develop change management processes related to program rollout and ongoing support, ensuring that we are always planning for and managing change in a way that minimizes disruption and supports our customers.
• Track delivery against program targets and implement recommendations to improve program services and efficiencies, ensuring that we are always looking for ways to improve and optimize our operations.