**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

**About arenaflex**

arenaflex is a leading provider of innovative solutions in the technology industry. Our team of experts is dedicated to delivering exceptional products and services that make a real difference in people's lives. We're passionate about staying ahead of the curve, embracing new ideas, and pushing the boundaries of what's possible. If you're looking for a dynamic and supportive work environment that fosters growth and innovation, then arenaflex is the perfect place for you.

**Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a collaborative and dynamic team. In this role, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, then this is the perfect opportunity for you.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

* Providing Tier I support and customer assistance for our myColorado application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex issues and improve overall customer experience
* Staying up-to-date with the latest technology trends and industry developments to provide expert advice and guidance to customers

**Minimum Qualifications**

To be successful in this role, you'll need to possess the following minimum qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

**Substitutions**

We understand that everyone's background and experience are unique, and we're happy to consider substitutions for the required education and experience. These may include:

* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

**Preferred Qualifications**

While not required, we're looking for candidates with the following preferred qualifications:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**What We Offer**

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits and perks, including:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible remote work arrangements
* Access to the latest technology and industry developments
* Recognition and rewards for outstanding performance

**How to Apply**

If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, then we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Work Schedule**

Our work schedule is as follows:

* Training: Monday - Friday, 9AM - 6PM, for 3 weeks
* Permanent schedule: Tuesday through Saturday, 9AM - 6PM

**Location**

We're based in Denver, CO, and all remote work must be performed in Colorado. We're looking for candidates who are local to the state and can commit to working from Colorado for the duration of the contract.

**Duration**

This is an 8+ month contract, and we're looking for candidates who can commit to the full duration.

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

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