**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Service Desk Specialist/Live Chat Agent, providing critical assistance to keep the myColorado application running smoothly.

**About blithequark**

blithequark is a dynamic and innovative organization dedicated to delivering cutting-edge solutions in the technology industry. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning.

**Job Summary**

We are seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you will provide Tier I support and customer assistance for the myColorado mobile application, troubleshoot issues, and employ incident management procedures to ensure seamless customer experiences.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

* Providing Tier I support and customer assistance for the myColorado mobile application, responding to customer inquiries, and resolving issues in a timely and professional manner.
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, utilizing diagnostic tools and knowledge of diverse mobile device makes and models.
* Installing the myColorado software on supported devices following defined procedures, processes, and methods.
* Employing Incident Management procedures to enter tickets into the required tracking system, ensuring accurate and timely issue resolution.
* Collaborating with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
* Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

**Minimum Qualifications**

To be considered for this role, you must possess:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

**Substitutions**

Additional relevant experience or education may be substituted for the required qualifications on a year-for-year basis. Training or certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education.

**Preferred Qualifications**

While not required, the following qualifications are highly desirable:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse mobile device makes and models

**Skills and Competencies**

To succeed in this role, you must possess:

* Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
* Strong problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide creative solutions.
* Proficiency in using diagnostic tools and knowledge of diverse mobile device makes and models.
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
* Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.

**Career Growth Opportunities and Learning Benefits**

As a Service Desk Specialist/Live Chat Agent at blithequark, you will have opportunities to:

* Develop your technical skills and knowledge through ongoing training and professional development programs.
* Collaborate with cross-functional teams to resolve complex issues and improve overall customer satisfaction.
* Participate in project-based initiatives to drive business growth and innovation.
* Receive regular feedback and coaching to support your career growth and development.

**Work Environment and Company Culture**

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of talented individuals who share a passion for technology and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a collaborative team that values teamwork, open communication, and continuous learning.

**Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

* A salary range of $45,000 - $60,000 per year, depending on experience.
* Comprehensive benefits, including medical, dental, and vision insurance.
* Paid time off, including vacation, sick leave, and holidays.
* Opportunities for professional development and career growth.

**How to Apply**

If you are a motivated and customer-focused individual with a passion for technology, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to . We look forward to hearing from you!

**Note:** This job posting is for a remote position, and all remote work must be performed in Colorado. We will not consider out-of-state candidates who are looking to relocate to Colorado for this position.

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