**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

Are you passionate about technology and providing top-notch customer support? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, a leading organization in the industry, as we seek an experienced Service Desk Specialist/Live Chat Agent to join our team.

**About blithequark**

blithequark is a dynamic and innovative company that is revolutionizing the way people interact with technology. Our mission is to provide exceptional customer experiences through cutting-edge solutions and a commitment to excellence. As a Service Desk Specialist/Live Chat Agent, you will be part of a talented team that is dedicated to delivering world-class support and service to our customers.

**Job Summary**

We are seeking an experienced Service Desk Specialist/Live Chat Agent to provide critical assistance to keep our myColorado application running smoothly. As a key member of our team, you will be responsible for providing Tier I support and customer assistance, troubleshooting and resolving technical issues, and employing Incident Management procedures to ensure seamless customer experiences.

**Responsibilities**

* Provide Tier I support and customer assistance for our mobile application, ensuring that customers receive timely and effective solutions to their technical issues.
* Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless customer experience.
* Employ Incident Management procedures to enter tickets into our required tracking system, ensuring that all customer issues are properly documented and resolved in a timely manner.
* Collaborate with our team to resolve complex technical issues, share knowledge, and improve our processes and procedures.
* Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

**Minimum Qualifications**

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

**Substitutions**

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

**Preferred Qualifications**

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Ongoing training and professional development opportunities
* Flexible work schedule, with the option to work remotely from anywhere in Colorado
* Access to the latest technologies and industry trends

**Work Environment and Culture**

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a workplace that is engaging, challenging, and rewarding. Our team is passionate about delivering exceptional customer experiences, and we are looking for like-minded individuals who share our vision and values.

**How to Apply**

If you are a motivated and experienced Service Desk Specialist/Live Chat Agent who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

**Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide opportunities for career growth and development.

**Contact Information**

If you have any questions or would like to learn more about this opportunity, please contact us at . We look forward to hearing from you!

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