**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At blithequark, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

**About blithequark**

blithequark is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about what we do, and we're committed to creating a work environment that's collaborative, inclusive, and fun. If you're looking for a challenging and rewarding career opportunity, you're in the right place.

**Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic and supportive team. In this role, you'll provide critical assistance to our customers, troubleshoot issues, and work closely with our development team to resolve problems and improve our application.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into our required tracking system
* Collaborating with our development team to resolve issues and improve our application
* Providing excellent customer service and support to our users

**Minimum Qualifications**

To be considered for this role, you'll need:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

**Substitutions**

We understand that everyone's background and experience are unique, so we're open to considering substitutions for the required education and experience. This includes:

* Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis
* Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

**Preferred Qualifications**

While not required, we're looking for candidates with:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**What We Offer**

As a member of our team, you'll enjoy:

* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Flexible remote work arrangements
* Access to the latest technology and tools
* A comprehensive training program to help you succeed in your role

**Work Environment and Culture**

At blithequark, we're committed to creating a work environment that's collaborative, inclusive, and fun. Our team is passionate about what we do, and we're always looking for ways to improve and innovate. We believe in:

* Empowering our employees to take ownership of their work and make a real impact
* Fostering a culture of open communication, transparency, and feedback
* Providing opportunities for growth and development
* Celebrating our successes and learning from our failures
* Prioritizing work-life balance and employee well-being

**How to Apply**

If you're a motivated and experienced Service Desk Specialist/Live Chat Agent looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity**

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an equal opportunity employer.

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