**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our flagship mobile application, myColorado. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

**About arenaflex**

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to push the boundaries of what's possible. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

**Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing critical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

* Providing Tier I support and customer assistance for the myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
* Providing exceptional customer service through live chat, phone, and email support
* Staying up-to-date with the latest technology trends and industry developments

**Minimum Qualifications**

To be considered for this role, you must meet one of the following qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

**Substitutions**

We understand that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be considered if you have:

* Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
* Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

**Preferred Qualifications**

While not required, we encourage candidates with the following qualifications to apply:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**What We Offer**

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:

* Competitive salary and benefits package
* Opportunity to work with a cutting-edge technology company
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Access to the latest technology and tools
* Recognition and rewards for outstanding performance

**Work Environment and Culture**

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic team that's connected and collaborative.

**How to Apply**

If you're a motivated and tech-savvy individual who's passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.

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