**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a highly skilled and passionate Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.

**About arenaflex**

arenaflex is a leading provider of innovative solutions in the technology industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that encourages our team members to thrive.

**Job Summary**

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in Colorado. As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with our development team to resolve complex issues and improve our application
* Providing exceptional customer service and support through live chat and other communication channels
* Staying up-to-date with the latest technology trends and industry developments to ensure our customers receive the best possible support

**Minimum Qualifications**

To be considered for this role, you must have:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

**Substitutions**

We'll consider the following substitutions for the required education and experience:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

**Preferred Qualifications**

While not required, we encourage candidates with the following qualifications to apply:

* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

**Skills and Competencies**

To succeed in this role, you'll need:

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong technical skills, including experience with mobile devices and operating systems
* Ability to learn and adapt quickly to new technologies and procedures
* Strong customer service skills and a passion for delivering exceptional customer experiences

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer:

* Opportunities for professional growth and development through training and certification programs
* A dynamic and supportive work environment that encourages collaboration and innovation
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A competitive salary and bonus structure
* A flexible work schedule and remote work options

**Work Environment and Company Culture**

We're proud of our company culture, which is built on the following values:

* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Continuous learning and growth
* Diversity, equity, and inclusion

Our office is located in Denver, CO, and we offer a remote work option for our team members. We're committed to creating a work environment that's inclusive, supportive, and empowering.

**Compensation, Perks, and Benefits**

We offer a competitive salary and bonus structure, as well as a comprehensive benefits package, including:

* Health insurance
* Retirement savings
* Paid time off
* Flexible work schedule and remote work options
* Professional development opportunities
* Access to cutting-edge technology and tools
* A dynamic and supportive work environment

**How to Apply**

If you're passionate about technology, customer service, and teamwork, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering.

**Note**

arenaflex is a leading provider of innovative solutions in the technology industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong focus on employee development and well-being, we offer a dynamic and supportive work environment that encourages our team members to thrive.

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