**Experienced Specialty Customer Representative – Hybrid Work Environment**

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Specialty Customer Representative. In this role, you will be the face of our company, providing top-notch support to our specialized networks and accounts through various contact platforms.

**About blithequark**

blithequark is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about empowering our customers to achieve their goals, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Specialty Customer Representative, you will be part of a talented team that is shaping the future of customer support.

**Key Responsibilities**

As a Specialty Customer Representative, you will be responsible for:

* Responding to customer inquiries and resolving issues through various contact platforms, including phone, email, chat, or social media
* Providing forward-thinking solutions for shipment issues, leading to positive customer interactions and building strong relationships
* Utilizing interpersonal and rapport-building skills to promote customer engagement and demonstrate empathy in handling difficult interactions
* Performing other duties as assigned by your supervisor or team lead

**Minimum Qualifications**

To be successful in this role, you will need:

* A high school diploma or equivalent
* Personal computer (PC) ability
* Good verbal and writing skills
* Ability to work variable shifts and weekends/holidays

**Job Specific Information**

This position offers an opportunity to work in a blended work environment, alternating between working onsite and remotely from the employee's home for training, meetings, coaching sessions, and as directed. You will need to have access to wired, high-speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred). You will also need to have a dedicated, secure home workspace free from background noise or other distractions.

**Knowledge, Skills, and Abilities Considered a PLUS**

While not required, the following skills and qualifications are highly desirable:

* Customer Service Call Center knowledge and/or experience
* General computer skills (ability to navigate multiple software packages and applications)
* Strong verbal/written communication and interpersonal skills
* Multitasking and time management skills
* Ability to work in a fast-paced metric-driven environment with proficiency in multitasking and navigation in a web-based environment
* Ability to work independently and in a team environment

**Relocation/Domicile/Sponsorship Information**

Please note that relocation assistance is not available for this position. This Hybrid position is domiciled in Lakeland, FL, and sponsorship is not available.

**Pay Transparency**

This position is classified as FEC_H28, with a pay rate of $20.00 per hour.

**Additional Details**

To apply for this position, please upload your current resume and complete application by close of business day (5:00 PM CST) on April 22, 2025. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

**Equal Employment Opportunity**

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

**E-Verify Program Participant**

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

* E-Verify Notice (bilingual)
* Right to Work Notice (English) / (Spanish)

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