**Experienced Supervisor, Ramp and Customer Services – Airport Operations Management**
Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer service and ensuring seamless airport operations? If so, we invite you to join the arenaflex team as an Experienced Supervisor, Ramp and Customer Services – Airport Operations Management.
At arenaflex, we pride ourselves on being a stable, secure, and fast-growing airline that offers a stimulating and challenging work environment. As a Supervisor, Ramp and Customer Services, you will be part of a team committed to providing outstanding service to our customers while ensuring the safe and efficient operation of our airport facilities.
**About arenaflex**
arenaflex is a leading regional airline that provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. With a rich history dating back to 1998, we have grown to become one of the largest regional airlines in the world, with hubs in Dallas/Fort Worth, Chicago, and Miami, and a large ground handling operation in Los Angeles.
**What We Offer**
As a valued member of the arenaflex team, you can expect:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
* Opportunities to work with a diverse and dynamic team
* A fast-paced and challenging work environment that will keep you engaged and motivated
**Responsibilities**
As a Supervisor, Ramp and Customer Services, you will be responsible for:
* Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
* Supporting the Manager in meeting operational performance targets and monitoring the station operation budget
* Conferring and cooperating with the Manager in formulating administrative/operational policies and procedures to be implemented
* Reviewing and standardizing procedures to improve efficiency within the operation
* Maintaining overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules, and any Company or government regulations
* Investigating and resolving customer service issues as well as operation issues
* Participating on operational conference calls, station audits, and preparing various reports
* Coordinating activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
* Maintaining records such as time and attendance, personnel files, and performance
* Providing guidance to the team on performance issues as well as coaching and counseling employees
* Working in the operation during peak or irregular periods as necessary
**Qualifications**
We are looking for a motivated and results-driven leader with:
* A minimum of 2 years of experience in an airline or airport capacity, such as all operational phases of an airline, ground handling, or airport management
* Proven leadership and analytical skills
* Ability to effectively and efficiently manage multiple and often competing priorities
* Demonstrated ability to communicate verbally and in writing
* Willingness and ability to work non-standard work schedules when necessary due to changing or unplanned operational needs
* Possession of a valid, unexpired, and unsuspended REAL ID-compliant, state driver's license
* Previous working experience in a team lead, supervisory, or managerial role preferred
* Minimum one year customer service experience preferred
**Essential Skills and Competencies**
To succeed in this role, you will need:
* Strong organizational, decision-making, and interpersonal skills
* Ability to adapt to the changing needs of the business
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced and dynamic environment
* Strong leadership and coaching skills
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Supervisor, Ramp and Customer Services, you will have access to:
* Training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and dynamic work environment that encourages learning and development
**Work Environment and Company Culture**
arenaflex is a fast-paced and dynamic work environment that requires flexibility, adaptability, and a commitment to excellence. As a Supervisor, Ramp and Customer Services, you will be part of a team that is passionate about delivering exceptional customer service and ensuring the safe and efficient operation of our airport facilities.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package that includes:
* A salary range of $60,000 - $80,000 per year, depending on experience
* Comprehensive health and life benefits (subject to location)
* Employee flight privileges within the American Airlines global network
* Opportunities for career advancement and professional growth
* A supportive and dynamic work environment that encourages learning and development
**How to Apply**
If you are a motivated and results-driven leader looking to take your career to new heights, we invite you to apply for the Experienced Supervisor, Ramp and Customer Services – Airport Operations Management role at arenaflex. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
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