**Experienced Technical Customer Success Manager – Work From Home Opportunity at arenaflex**

Are you a passionate advocate for customer success with a strong technical background? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want you to join our growing team at arenaflex! As a Technical Customer Success Manager, you will play a critical role in defining and driving the technical customer experience, working collaboratively with cross-functional teams to deliver client-driven solutions and meet business objectives.

**About arenaflex**

arenaflex is a leading provider of innovative and reliable technology solutions that empower connected, improved customer experiences. Our Shopper Innovation experience group is dedicated to creating cutting-edge solutions that transform the way the world tells stories and experiences that matter. When you join arenaflex, you won't just imagine the future – you'll help create it.

**Our Team Up Initiative**

Team Up is a design effectiveness tool that enables teams across arenaflex to improve programming efficiency through insights, bottleneck identification, objective setting, and development tools. If you're a passionate advocate for customer success with a strong technical foundation, we want you to join our team! As a Technical Customer Success Manager, you will be responsible for defining and driving the technical customer experience, working collaboratively with cross-functional teams to deliver client-driven solutions and meet business objectives.

**Key Responsibilities and Obligations**

As a Technical Customer Success Manager, you will be responsible for:

* Defining and driving the technical customer experience, working collaboratively with cross-functional teams to deliver client-driven solutions and meet business objectives
* Creating and maintaining strong relationships with clients, proactively identifying opportunities for growth and expansion, and serving as their primary resource and trusted advisor
* Harnessing your enthusiasm for human connection and tech expertise in the product development industry to create exceptional experiences
* Acting as the voice of the customer within arenaflex, working collaboratively with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for every client
* Conducting effective client rollouts and driving high adoption of the product
* Managing regular client touchpoints to maintain strong relationships and ensure client satisfaction
* Collaborating with Innovation to emergency and address support issues in a timely manner and escalate blockers quickly
* Gathering product requirements and feedback that can be used to inform product development and innovation
* Collaborating with Marketing to create client case studies
* Collaborating with clients on best practices, ensuring they are equipped to succeed throughout their journey

**Essential Qualifications**

* Bachelor's degree in Business Administration, Data Science, Software Engineering, Engineering, or a related field
* 2+ years of experience in a technical, customer-facing role with a highly technical product
* Demonstrated expertise in customer success, ideally within the SaaS world (preferably B2B, Big Data, SDLC product)
* Strong technical foundation within an innovation organization
* Understanding of how dev teams work – all around
* Ability to maintain empathy and humility throughout the day with a customer-first mindset in a highly collaborative environment

**Preferred Qualifications**

* Remarkable communication, critical thinking, and presentation skills
* Ability to work independently and collaboratively in a high-speed, dynamic environment
* Experience with customer success platforms and tools

**Compensation and Benefits**

As a Technical Customer Success Manager at arenaflex, you will be rewarded with a competitive salary and a comprehensive benefits package, including:

* 401(k) plan
* Education reimbursement program
* Paid Time Off and Holidays (at least 23 days of vacation per year and 9 company-designated holidays)
* Paid Parental Leave
* Paid Parental Caregiver Leave
* Additional sick leave beyond what state and local regulations require may be available but is unpaid
* Repayment of relocation expenses
* Disability benefits (short-term and long-term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: basic illness/accident medical reimbursement/group legal
* Employee Assistance Programs (EAP)
* Comprehensive employee health programs
* Employee discounts up to 50% off on qualified arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone.

**Join the arenaflex Team**

At arenaflex, we're driving the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected with their world. Together, we've built a leading communications and entertainment organization and an amazing work environment. Collaborate with industry leaders every time you walk into work, making the world you've always envisioned.

**Ready to Transform Digital with Us?**

Apply now to join our team of passionate and dedicated professionals at arenaflex!

Apply for this job