**Experienced Technical Customer Success Specialist – Web Hosting & IT Support**

At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams.

**Join the arenaflex Family**

As a Technical Customer Success Specialist in the Customer Success EN team, you'll be part of a dynamic and fast-paced environment where growth is limitless. You'll collaborate closely with other CS teams and our product teams to help our customers navigate the world of web hosting. With a strong focus on customer satisfaction, you'll be empowered to deliver impactful work on a global scale.

**Your Role at arenaflex**

As a Technical Customer Success Specialist, your primary responsibility will be to provide exceptional customer support via live chat and tickets. You'll troubleshoot technical issues, apply problem-solving skills, and show our customers what customer obsession is really about. You'll be a true ambassador for arenaflex, empowering our customers to build their online success.

**Key Responsibilities:**

* Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.
* Apply problem-solving skills and resourcefulness to resolve customer issues.
* Be a true ambassador by empowering our customers to build their online success.
* Dive deep into the world of IT by daily polishing your technical expertise.
* Deliver impactful work on a global scale.

**Essential Qualifications:**

* C1 or native English proficiency.
* Minimum 1-year of experience in the IT field, and/or IT-related studies (a must).
* Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).
* Ability to multitask and handle multiple customer inquiries simultaneously.
* High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
* Strong problem-solving skills and the ability to think critically when addressing tasks.
* Ability to show empathy, tactfulness, and proactivity when interacting with customers.

**Preferred Qualifications:**

* Hunger for growth & a can-do attitude!
* A curious and always learning mindset - if you don't know, how can you find out more?
* Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
* A typing speed of 50 WPM.
* Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

**Work Environment & Culture:**

* arenaflex is a remote-friendly company, offering a flexible work environment that allows you to work from anywhere.
* Our culture is guided by 10 company principles that prioritize customer satisfaction, innovation, and teamwork.
* We believe in empowering our employees to take ownership of their growth and development.
* Our team is passionate about technology, innovation, and customer success.

**Compensation & Benefits:**

* A competitive monthly compensation for services based on your experience & market standards.
* Benefits that fuel your growth:
+ A culture where everyone values the highest standards, freedom, and responsibility.
+ 3-week course in technology, product, and communication areas.
+ Permanent remote working opportunity.
+ 20 paid vacation days.
+ Bonuses: unlimited for upselling and efficiency based on KPIs.
+ Regular remote team-building and OKR events.
+ Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans, etc.

**Why Join arenaflex?**

* Unlock your ambition and join a team that's passionate about customer success.
* Scale your success with a company that's constantly reaching new heights.
* Grow your skills and knowledge in a dynamic and fast-paced environment.
* Join a community that values innovation, teamwork, and customer satisfaction.

**Apply Now!**

Ready to take the next step in your career? Apply now to become a Technical Customer Success Specialist at arenaflex. Don't miss this opportunity to join a team that's shaping the future of online success.

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