**Experienced Technical Customer Success Specialist – Web Hosting & IT Support**

At arenaflex, we're on a mission to build world-class solutions for anyone to easily succeed online. With a team of 900 professionals, we're behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. Our formula for success is simple: customer obsession, innovative products, and talented teams.

As a Technical Customer Success Specialist in the Customer Success team at arenaflex, you'll play a vital role in helping our customers navigate the world of web hosting. You'll collaborate closely with other CS teams and our product teams to deliver impactful work on a global scale.

**Your Role at arenaflex**

As a Technical Customer Success Specialist, you'll be responsible for providing top-notch support to our customers through live chat and tickets. You'll troubleshoot their technical issues, apply problem-solving skills, and show our customers what customer obsession is really about. You'll be a true ambassador for arenaflex, empowering our customers to build their online success.

**Key Responsibilities:**

* Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.
* Apply problem-solving skills and resourcefulness to resolve customer issues.
* Empower our customers to build their online success by providing expert guidance and support.
* Dive deep into the world of IT by daily polishing your technical expertise.
* Deliver impactful work on a global scale by collaborating with other CS teams and product teams.

**Essential Qualifications:**

* C1 or native English proficiency.
* Minimum 1-year of experience in the IT field, and/or IT-related studies (a must).
* Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).
* Ability to multitask and handle multiple customer inquiries simultaneously.
* High emotional intelligence, with the ability to read customers' sentiment and reflect back on the feedback provided.
* Strong problem-solving skills and the ability to think critically when addressing tasks.
* Ability to show empathy, tactfulness, and proactivity when interacting with customers.

**Preferred Qualifications:**

* Hunger for growth & a can-do attitude!
* A curious and always learning mindset - if you don't know, how can you find out more?
* Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
* A typing speed of 50 WPM or higher.
* Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

**Work Environment & Company Culture:**

At arenaflex, we value the highest standards, freedom, and responsibility. Our culture is guided by 10 company principles that foster a collaborative, innovative, and customer-obsessed environment. As a Technical Customer Success Specialist, you'll have the opportunity to work remotely, with a permanent remote working opportunity. You'll also have access to regular remote team-building and OKR events, as well as tools needed for your personal development, such as Udemy account, Successors Academy course, Scribd subscription, and Individual Development Plans.

**Compensation & Benefits:**

* A competitive monthly compensation for services based on your experience & market standards.
* 3-week course in technology, product, and communication areas.
* Permanent remote working opportunity.
* 20 paid vacation days.
* Bonuses: unlimited for upselling and efficiency based on KPIs.
* Regular remote team-building and OKR events.
* Tools needed for your personal development.

**Why Join arenaflex?**

At arenaflex, we're passionate about helping our customers succeed online. We're a team of innovators, problem-solvers, and customer-obsessed individuals who are dedicated to delivering world-class solutions. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, then join us at arenaflex.

**How to Apply:**

If you're ready to unlock your ambition and scale success, then apply now! We're excited to hear from you and learn more about your qualifications and experience.

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