Experienced Telepharmacy Technician - Remote Dispensing Pharmacy Operations and Patient Care

Join Our Team: Telepharmacy Technician - Full-Time Remote Opportunity

CVS Health is seeking a highly skilled and dedicated Telepharmacy Technician to join our team on a full-time basis. As a Telepharmacy Technician, you will play a critical role in the daily operations of our Remote Dispensing Pharmacy location, working closely with our Supervising Pharmacist and pharmacy team to deliver exceptional patient care and customer service. This is a unique opportunity to work in a modern, fast-paced environment and make a meaningful impact on the lives of our patients.

About CVS Health

At CVS Health, we're passionate about bringing our heart to every moment of your health. Our purpose guides our commitment to delivering enhanced human-centric healthcare for a rapidly changing world. We're dedicated to making healthcare more personal, convenient, and affordable, and we're looking for talented individuals like you to join our team.

Job Summary

The Telepharmacy Technician is responsible for overseeing the daily operations of our Remote Dispensing Pharmacy location, including managing inventory, dispensing prescriptions, and providing exceptional customer service. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a remote environment. As a Telepharmacy Technician, you will be responsible for:

• Overseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder and protecting the integrity of all pharmacy products
• Managing pharmacy inventory, including controlled substances, and maintaining perpetual inventory
• Executing pharmacy ordering and day-to-day inventory management practices, including cycle counts and returns-to-stock
• Reviewing and acting upon operational communications, including completion of required tasks and activities
• Providing exceptional customer service, including responding to patient inquiries and resolving issues
• Facilitating communication with the Supervising Pharmacist and pharmacy team to ensure seamless operations

Key Responsibilities

Inventory Management

As a Telepharmacy Technician, you will be responsible for managing pharmacy inventory, including:

• Maintaining in-stock inventory by coordinating and monitoring inventory management related activities and policies
• Helping establish true ownership for inventory management activities in the Telepharmacy
• Enabling a consistent approach to inventory management and critical inventory functions
• Reviewing and acting upon inventory reports, including the Inventory Excellence Report

Customer Service

Providing exceptional customer service is a top priority for our Telepharmacy Technicians. You will be responsible for:

• Actively seeking opportunities to expand clinical, technical, and insurance knowledge to develop the basic drug understanding and technical expertise needed to accurately and effectively assist customers
• Communicating effectively with patients, co-workers, insurance companies, and prescribers
• Responding to patient inquiries and resolving issues in a timely and professional manner

Facilitating RPh-to-Patient Communication

As a Telepharmacy Technician, you will play a critical role in facilitating communication between the Supervising Pharmacist and patients, including:

• Engaging customers to learn about their health and medications
• Creating genuine human connections by focusing on service and keeping patients and caregivers top of mind
• Assisting patients with their questions and concerns and facilitating audio/visual access to the Supervising Pharmacist for counseling

Problem Resolution

Telepharmacy Technicians must be able to resolve issues and problems in a timely and professional manner, including:

• Partnering with front store management to drive customer service
• Identifying and resolving potential problems to ensure customers have their medications when needed
• Collaborating with the pharmacy team, medical staff, insurance companies, and customers to resolve issues and deliver timely resolution of medication or insurance-related concerns

Requirements and Qualifications

Essential Qualifications

To be considered for this role, you must:

• Be at least 18 years of age
• Have a minimum of 1+ year of experience as a Full-Time Pharmacy Technician (may be 2+ in select states)
• Possess a PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification
• Have a high school diploma or General Equivalent Development (GED)
• Meet state-level licensure requirements

Preferred Qualifications

We prefer candidates who:

• Have experience working in a telepharmacy or remote dispensing pharmacy environment
• Possess strong leadership and management skills
• Are certified in immunization or have experience with vaccination administration

Skills and Competencies

To succeed as a Telepharmacy Technician, you must possess:

• Strong communication and interpersonal skills
• Excellent problem-solving and critical thinking skills
• The ability to work effectively in a remote environment
• Strong attention to detail and organizational skills
• The ability to prioritize tasks and manage multiple responsibilities

Work Environment and Culture

At CVS Health, we're committed to creating a work environment that is inclusive, supportive, and rewarding. Our culture is built on our core values of:

• Putting the customer at the center of everything we do
• Embracing diversity and inclusion
• Acting with integrity and accountability
• Supporting our colleagues and communities

Compensation and Benefits

We offer a competitive salary range of $16.95 - $27.00 per hour, depending on experience and qualifications. In addition to your compensation, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan
• Short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays

Career Growth Opportunities and Learning Benefits

At CVS Health, we're committed to helping our colleagues grow and develop their skills. We offer:

• Training and development programs
• Tuition reimbursement and education assistance
• Opportunities for advancement and career growth

Conclusion

If you're a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity as a Telepharmacy Technician. Join our team and make a meaningful impact on the lives of our patients.

Apply today and let's build the future together!

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