**Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) - Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team.

**About arenaflex**

arenaflex is a leading provider of innovative solutions, dedicated to empowering our customers with cutting-edge technology and unparalleled support. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment.

**Job Summary**

We're seeking an experienced Third Shift Customer Solutions Representative to join our team, working a 3:30pm-12:00am schedule, Tuesday through Saturday. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, dispatching calls to technicians, and performing various administrative duties. If you're a customer-focused individual with a passion for delivering outstanding results, we encourage you to apply.

**Key Responsibilities**

As a Third Shift Customer Solutions Representative, your key responsibilities will include:

* Answering inbound phone calls to schedule jobs and handle customer service inquiries
* Initiating outbound phone calls for scheduling of service calls
* Handling various customer inquiries and requests efficiently and accurately
* Dispatching the correct technician (based on qualifications, geography, customer preference) to each job
* Utilizing Service Titan & ClearPath software to effectively plan and dispatch jobs
* Proactively communicating with customers regarding estimated arrival times, technician details, etc.
* Communicating with technicians regarding availability, expected completion time, etc.
* Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
* Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company
* High interaction with service technicians and various customers from residential to commercial
* Other duties as assigned

**Essential Qualifications**

To be successful in this role, you'll need:

* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in a customer service environment
* Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
* Previous dispatch experience a plus
* Strong verbal and written communication skills
* Plumbing, Electric & HVAC experience a Plus
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends

**Preferred Qualifications**

While not required, the following qualifications are highly desirable:

* Previous experience working in a fast-paced customer service environment
* Strong technical skills, including proficiency in Service Titan & ClearPath software
* Experience working with a variety of customers, including residential and commercial clients
* Strong problem-solving skills and ability to think critically

**Skills and Competencies**

To succeed in this role, you'll need to possess:

* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to manage multiple priorities and deadlines
* Strong technical skills, including proficiency in Microsoft Office and Service Titan & ClearPath software
* Ability to work in a fast-paced environment and adapt to changing priorities

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Third Shift Customer Solutions Representative, you'll have access to:

* On-site training facility for continuous employee development
* Tuition reimbursement program
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**Work Environment and Company Culture**

As a fully remote team member, you'll enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and dynamic work environment. Our company culture is built on a foundation of:

* Customer-centric approach
* Collaborative and supportive team environment
* Emphasis on continuous learning and development
* Recognition and rewards for outstanding performance
* Flexible work arrangements and work-life balance

**Compensation, Perks, and Benefits**

As a Third Shift Customer Solutions Representative, you'll enjoy a competitive compensation package, including:

* Starting at $20.00/hour
* Medical, dental, and vision insurance
* Supplemental AFLAC insurance options
* 401(k) plan with company match
* Company-provided life insurance
* Employee discounts on company-provided services
* Paid time off (PTO)
* Paid holidays
* Tuition reimbursement

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

**Join arenaflex's Dynamic Team**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in our customer-centric approach, providing top-notch support to our valued clients. If you're a motivated and customer-focused individual with a passion for problem-solving, we invite you to join our dynamic team. Apply today and take the first step towards a rewarding career with arenaflex!

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