**Experienced Third Shift Customer Solutions Representative – Remote Customer Service and Dispatch**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our remote customer solutions team, you'll play a vital role in providing top-notch service to our customers while working from the comfort of your own home. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the . With a strong commitment to customer satisfaction and employee development, we've built a reputation for excellence in the industry. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks.
**Job Summary**
As an Experienced Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our McHenry, IL office. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you.
**Key Responsibilities**
* Answer inbound phone calls to schedule jobs and handle customer service inquiries
* Initiate outbound phone calls for scheduling of service calls
* Handle various customer inquiries and requests efficiently and accurately
* Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
* Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
* Proactively communicate with customers regarding estimated arrival times, technician details, etc.
* Communicate with technicians regarding availability, expected completion time, etc.
* Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
* Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
* High interaction with service technicians and various customers from residential to commercial
* Other duties as assigned
**Essential Qualifications**
* High school diploma or equivalent (GED)
* Minimum of 3 years relevant work experience in customer service environment
* Must live in Illinois and be able to reliably commute to McHenry, IL each day for training
* Previous dispatch experience a plus
* Strong verbal and written communication skills
* Attention to detail
* Ability to manage priorities and workflow
* Ability to deal effectively with a diversity of individuals at all organizational levels
* Versatility, flexibility, and a willingness to work within constantly changing priorities
* Proficient in Microsoft Office
* Ability to work from home efficiently
* Ability and willingness to work nights and weekends
**Preferred Qualifications**
* Plumbing, Electric & HVAC experience a plus
* Previous experience working with Service Titan & ClearPath software
* Experience in a fast-paced customer service environment
* Strong problem-solving skills
* Ability to work independently with minimal supervision
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work effectively in a team environment
* Proficient in Microsoft Office and other software applications
* Strong attention to detail and organizational skills
* Ability to manage priorities and workflow effectively
* Strong customer service skills and a passion for delivering exceptional results
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our remote customer solutions team, you'll have access to:
* On-site training facility for continuous employee development
* Tuition reimbursement program
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
At arenaflex, we're proud of our collaborative and supportive work environment. Our team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks. As a remote customer solutions representative, you'll have the flexibility to work from home while still being part of a dynamic and growing team.
**Compensation, Perks, and Benefits**
* Starting at $20.00/hour
* Medical, Dental & Vision Insurance
* Supplemental AFLAC Insurance Options
* 401(k) Plan with Company Match
* Company-provided Life Insurance
* Employee discounts on company-provided services
* Paid Time Off (PTO)
* Paid Holidays
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
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