**Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist**

At arenaflex, we're dedicated to reuniting Michiganders with their rightful unclaimed properties. As a key member of our team, you'll play a vital role in providing exceptional customer service, researching claims, and ensuring the confidentiality of sensitive information. If you're a self-motivated, resourceful individual with a positive attitude and strong ethical standards, we invite you to join our mission.

**About arenaflex**

arenaflex is a leading organization in the state of Michigan, committed to serving as the custodian of unclaimed/abandoned property. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to reunite reported properties with their rightful owners or heirs. With a strong focus on customer service, we strive to provide an exceptional experience for all our stakeholders.

**Job Summary**

As an Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist, you'll be responsible for:

* Thoroughly researching requests, whether in writing or over the phone, to determine the rightful ownership of property consisting of cash, securities, and/or safe deposit box contents
* Reviewing an assortment of legal documents, including probate court documents, wills, trusts, death certificates, and court orders
* Maintaining and ensuring the confidentiality of sensitive data
* Providing excellent customer service in a call center environment
* Being detail-oriented and ensuring accuracy in all aspects of the job

**Key Responsibilities**

* Research and verify claims to determine rightful ownership of unclaimed properties
* Review and analyze various documents, including legal and informational paperwork
* Maintain confidentiality of sensitive data and adhere to arenaflex's data protection policies
* Provide exceptional customer service to claimants, responding to inquiries and resolving problems in a timely and professional manner
* Collaborate with team members to ensure seamless communication and efficient claim processing
* Stay up-to-date with changes in laws, regulations, and procedures related to unclaimed property

**Essential Qualifications**

* High school diploma or equivalent required
* One year of experience responding to customer inquiries and resolving problems (for Treasury Customer Service Representative 6)
* Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6 (for Treasury Customer Service Representative 7)
* Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7 (for Treasury Customer Service Representative E8)

**Preferred Qualifications**

* Experience working in a call center environment
* Knowledge of unclaimed property laws and regulations
* Familiarity with data protection policies and procedures
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills

**Skills and Competencies**

* Strong research and analytical skills
* Excellent communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
* Detail-oriented and accurate in all aspects of the job
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and critical thinking skills

**Career Growth Opportunities and Learning Benefits**

As an Experienced Treasury Customer Service Representative – Unclaimed Property Reunification Specialist, you'll have opportunities to:

* Develop your skills and knowledge in unclaimed property laws and regulations
* Collaborate with a motivated and inclusive team to achieve common goals
* Participate in training and development programs to enhance your performance and career growth
* Contribute to the success of arenaflex and make a positive impact on the lives of Michiganders

**Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of motivated, hard-working, and inclusive individuals who share a common goal: to serve the people of Michigan. We offer a hybrid work arrangement, with approximately 4-6 months of training on-site at our Dimondale, Michigan office, followed by the potential to work remotely. We require a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including:

* A salary range of $45,000 - $65,000 per year, depending on experience and qualifications
* Comprehensive benefits, including health, dental, and vision insurance
* Retirement savings plan with employer matching contributions
* Paid time off and holidays
* Opportunities for professional development and career growth

**How to Apply**

If you're a motivated and resourceful individual with a positive attitude and strong ethical standards, we invite you to apply for this exciting opportunity. Please submit your cover letter and detailed resume to . We look forward to hearing from you!

**Accommodations**

arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation to participate in the application or selection process, please contact our ADA coordinator at .

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.

**View the Job Specification**

For more information about this position, please view the job specification at .

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