Experienced Verizon Retail Customer Service Representative – Remote Opportunity for Sales and Customer Support Professionals

About Us

At Verizon, we're committed to making a difference in the world through our innovative technology and commitment to customer satisfaction. As a leader in the telecommunications industry, we strive to promote positive change and create cutting-edge solutions that enhance people's lives. Our company culture values diversity, inclusivity, and teamwork, making us an exciting and rewarding place to work.

About the Role

We're seeking an experienced and motivated Customer Service Representative to join our team as a Verizon Retail Customer Service Representative. This is a remote opportunity that requires a strong and diverse skillset in relevant areas to drive success. As a Customer Service Representative, you'll be responsible for providing exceptional customer service, generating retail sales, and promoting Verizon's products and services.

Key Responsibilities

• Generate Retail Sales: Use your passion for cutting-edge technology and exceptional customer service to expand the Verizon network.
• Learn and Uncover Customer Needs: Create connections and ask the right questions to understand customers' needs and preferences.
• Position Product Insights and Solution Recommendations: Provide customers with a complete top-down sales solution by positioning product insights and solution recommendations.
• Closing Sales: Use phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Continuous Development: Develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
• Refine Sales Skills: Refine your sales skills through outbound calls to current Verizon customers interested in our products and services.

Essential Qualifications

To be successful in this role, you'll need:

• High School Diploma or GED: A high school diploma or equivalent is required.
• Work Experience: One or more years of work experience is preferred.
• Availability: Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
• Flexibility: Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.

Preferred Qualifications

While not required, having one or more of the following qualifications will make you a stronger candidate:

• Commission-Based Environment Experience: Experience working in a commission-based environment.
• Sales Experience: Demonstrated sales experience communicating with customers to find solutions.
• Customer Service Experience: Customer service experience.

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent Communication Skills: Phenomenal communication skills to interact with customers and colleagues.
• Problem-Solving Skills: Ability to analyze problems and provide solutions.
• Time Management Skills: Ability to manage time effectively and prioritize tasks.
• Technical Skills: Familiarity with technology and ability to learn new systems and processes.

Career Growth Opportunities and Learning Benefits

We're committed to helping you grow and develop in your career. As a Verizon employee, you'll have access to:

• Ongoing Training and Development: Regular training and development opportunities to enhance your skills and knowledge.