**Experienced Will Call Customer Support Specialist – Remote Opportunity at arenaflex**
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to fostering a culture of excellence, innovation, and teamwork. We're now seeking a highly skilled and detail-oriented Will Call Customer Support Specialist to join our remote team. If you're passionate about delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's revolutionizing the way we approach customer support. Our team is comprised of talented individuals who share a common goal: to provide unparalleled service to our customers. With a strong focus on innovation, collaboration, and continuous learning, we're creating a work environment that's both challenging and rewarding.
**Key Responsibilities**
As a Will Call Customer Support Specialist at arenaflex, you'll play a critical role in ensuring that our customers receive exceptional service and support. Your primary responsibilities will include:
* Responding to customer requests for returns and credits via email and phone in a timely and professional manner
* Processing returns and credit requests, including order entry for replacements, with accuracy and attention to detail
* Checking stock availability, tracking order and delivery status, and other necessary data to ensure seamless customer experiences
* Communicating with vendors, warehouse team, and Accounts Payable as necessary to process returns and resolve customer issues
* Following established procedures when determining if material will be returned to factory, warehouse, or scrapped in field
* Partnering with suppliers to process direct returns to factory
* Issuing credits as outlined by arenaflex internal procedures
* Creating positive customer experiences through email, phone, and written communications
* Utilizing required systems, including P21 and Salesforce, to process returns and credits, maintain accurate records, and respond to customer inquiries
**Will-Call Counter Support**
* Serving incoming customers with their various needs, including but not limited to processing orders and returns and handling cases from work queues
* Managing cases as assigned in Salesforce, including but not limited to RMAs and credits and responding customer inquiries
* Addressing any issues or concerns that customers may have during the pickup process
**Inter-Departmental Communication**
* Working closely with the Contact Center teams to complete customer credit and return requests, generate replacement orders, and provide order status information
* Communicating with other departments within arenaflex as needed to answer questions and resolve customer issues
**Qualifications**
* High School diploma or GED required
* Associate degree or bachelor's degree preferred
* 3-5 years' experience in customer service, preferably in the distribution industry
**Skills and Competencies**
* **Customer Focus**: Ability to build strong customer relationships, deliver customer-centric solutions, and ensure all inquiries are resolved quickly and accurately
* **Interpersonal Skills**: Ability to interact, communicate, and build relationships with others
* **Verbal and written communication skills**: Ability to clearly articulate and convey information and ideas in speaking and writing so others will understand
* **Empathy**: Taking an active interest in the concerns of others through social awareness and relationship management and ensuring customer needs are met
* **Professionalism**: Professional and pleasant speaking and writing manner via telephone, email, and in person, basic business acumen, and urgency in resolving customer issues
* **Technical Learning Capability**: Proficient with or the ability to quickly learn an array of computer hardware and software
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Will Call Customer Support Specialist, you'll have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge
* Mentorship programs to support your career growth and advancement
* Opportunities to work on high-profile projects and initiatives that drive business results
* Collaborative and dynamic work environment that fosters innovation and creativity
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is comprised of talented individuals who share a passion for delivering exceptional customer service. We're committed to creating a work environment that's both challenging and rewarding, with opportunities for growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* Flexible work arrangements
**Conclusion**
If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Will Call Customer Support Specialist at arenaflex, you'll have the opportunity to work in a dynamic and innovative environment, with access to ongoing training and development opportunities. Apply now to join our team and take the first step towards a rewarding career in customer support!
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