Expert Services Engineer - Offensive/Application Security

About XBOW

At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand.

AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead.

Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security.

We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security.

What You'll Do

• Act as customers technical PoC post-sales

  Work on integrating the XBOW product with customer environments

  Lead self-hosted product deployments, support and upgrades

  Support feature prototyping

  Provide Tier 2 support for customer technical issues

  Be open to supporting pre-sales support roles when required

  Provide feedback to product teams on what you are seeing in the Field

  Help explain the technical and business value of the product to users and stakeholders

  Support hand-off between pre and post sales teams

  Run Expert Services engagements

  Your Role

  We’re looking for an experienced hands-on Expert Services Engineer to support the Customer Success team with XBOWs customers. You’ll support complex demos during the sales cycle, work with the customer to integrate and deploy the product in their environment, prototype features based upon customer needs, and provide Tier 2 technical support.

  This is a deeply technical role within a customer facing environment. You’ll work across multiple customers supporting the sales team, and act as a conduit to share information back with the Product Engineering team to help mature the platform.

  Who You Are (Required Qualifications):

  • Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product

    Understanding of SAST, SCA, CWP and DAST products in the market

    Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies

    10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience

    Strong command of security concepts such as the OWASP Top 10

    Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA

    Can support CSM teams by resolving customers technical issues, and providing Tier 2 support

    Comfortable prototyping features for customers

    Experience working with Cloud vendors such as AWS, Azure, GCP and OCI

    Capable of explaining complex security concepts clearly to mixed audiences

    Used to tailoring messaging to CISOs, security engineers and executives

    Experience working with Product Engineering teams to communicate customer learnings

    Basic understanding of customer post-sales buying drivers and objections

    Comfortable learning new languages such as Go and TypeScript.

    Fluent in English, both written and spoken

    Bonus if you have (Preferred Qualifications):

    • Pre-sales Solution Architecting/Solution Design

      Security/DevSecOps consulting experience in a Professional Services setting

      Completed AWS/Azure certifications and supported competency and audit efforts

      Actively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open Source

      Previously filled a role as a security buyer, such as a CISO

      Had experience in software engineering roles

      Involved in complex platform build outs using technologies such as Terraform and Kubernetes

      What We Offer:

      • Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.

        Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.

        Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.

        What Else You Should Know

        • Location: Remote Australia

          Contract: Full-time

          At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we’re seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.