Expert(e) en sinistres – Automobile / Auto Claims Adjuster
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Expert(e) en sinistres – Automobile / Auto Claims Adjuster
OBJECTIF PRINCIPAL :
Sous la supervision du vice-président régional, l’expert(e) en sinistres - automobile doit fournir un niveau de service élevé et constant en faisant enquête sur les réclamations des assureurs ou des tiers et en négociant le règlement des réclamations d’une manière satisfaisante pour toutes les parties.
FONCTIONS ESSENTIELLES et RESPONSABILITÉS :
Gérer une enquête de bureau complète sur les réclamations qui lui sont confiées tout en respectant les normes de qualité de l’entreprise, y compris l’obtention de tous les détails sur la perte subie et des informations pertinentes, la détermination de la couverture et de la validité des réclamations, la communication avec les assurés et les requérants, la préparation des rapports et la négociation des règlements.
Maintenir des dossiers exacts en conformité avec les normes et les procédures de l’entreprise, au moyen des systèmes informatiques spécialisés de l’entreprise.
Déterminer le besoin et la méthode de coordination de l’assignation des mandats en collaboration avec les experts route.
Examiner et interpréter les termes des polices afin de confirmer et de mettre en application la protection pour les pertes subies.
Gérer de manière précise et efficace la facturation des dossiers attribués, en fonction des échéanciers établis.
Maintenir une excellente relation de travail avec les clients existants, de manière à développer nos affaires.
Suivre des cours de formation continue afin d’être au courant des questions et des changements qui touchent le secteur et les lois.
AUTRES FONCTIONS et RESPONSABILITÉS :
S’acquitter d’autres fonctions attribuées.
QUALIFICATIONS :
Formation et accréditations
Études postsecondaires.
Bilingue (français et anglais)
Obtention ou travail en vue de l’obtention d’un titre de PAA.
Licence ou capacité d’obtenir une licence provisoire.
Permis de conduire valable.
Expérience
3 à 5 ans d’expérience
Expérience avec les marchandises (atout)
Compétences avérées en matière d’expertise en sinistres, de négociation et d’analyse
Excellentes compétences interpersonnelles et de communication
Compétences informatiques avancées, y compris avec Office, Outlook et les applications Web
Nous nous sommes engagés à mettre en place des processus de recrutement et de sélection inclusifs et sans obstacles. Si l’on vous contacte pour une offre d’emploi, veuillez communiquer avec les Ressources collègues si vous avez besoin de mesures d’adaptation.
PRIMARY PURPOSE: Reporting to the National Manager, the Claims Adjuster, Auto is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties and negotiating settlement of the claims to the satisfaction of all parties.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES:
Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims, and communicating with insured and claimants; preparing reports and negotiating settlements
Maintains accurate records based on company standards and procedures, using company custom computer systems
Identifies the need and co-ordination of task assignments utilizing field adjusters
Reviews and interprets policy wording to confirm and apply coverage of losses
Accurately and efficiently manages the billing for assigned files, within specified timelines
Maintains an excellent working relationship with existing clients to further develop business
Committed to continuous education to keep up-to-date with all industry and legislative issues and changes
ADDITIONAL FUNCTIONS and RESPONSIBILITIES:
Performs other duties as assigned.
QUALIFICATIONS:
Education & Licensing
Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims, and communicating with insured and claimants; preparing reports and negotiating settlements
Maintains accurate records based on company standards and procedures, using company custom computer systems
Identifies the need and co-ordination of task assignments utilizing field adjusters
Reviews and interprets policy wording to confirm and apply coverage of losses
Accurately and efficiently manages the billing for assigned files, within specified timelines
Maintains an excellent working relationship with existing clients to further develop business
Committed to continuous education to keep up-to-date with all industry and legislative issues and changes
Experience
3 to 5 year experience
Cargo experience an asset
Proven adjusting, negotiating skills and analytical skills
Excellent interpersonal and communication skills
Advanced computer skills including office, outlook and web based applications
Skills & Knowledge
3 to 5 year experience
Cargo experience an asset
Proven adjusting, negotiating skills and analytical skills
Excellent interpersonal and communication skills
Advanced computer skills including office, outlook and web based applications
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.
Sedgwick is an Equal Opportunity Employer
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.