Facebook Comment Moderator – Brand Protection &...

We are looking for a calm, highly discerning Community Moderator to manage comment sections on a high-engagement personality brand.

This is not a generic brand account.

Our audience is loyal, vocal, humorous, and occasionally chaotic. We need someone who can clean the perimeter without over-sanitizing the room.

Your job is to protect the brand from harassment, coordinated negativity, and purchase-deterrent language — while preserving authentic engagement.

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Scope:

• Review and moderate Facebook comments daily (primary focus)

• Identify and remove harassment, defamation, threats, and coordinated negativity

• Remove unsubstantiated “scam” / “don’t buy” purchase-deterrent comments

• Maintain some natural skepticism and playful tone in comments (do NOT over-censor)

• Apply and refine keyword filters

• Block repeat offenders when necessary

• Escalate serious legal-risk content immediately

• Provide weekly moderation summary (volume + patterns + red flags)

Important:

This role is primarily defensive moderation. You will not be debating critics or writing long responses. Brand replies are handled internally.

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Tone & Judgment Requirements:

• Calm under pressure

• Strong grasp of English nuance, sarcasm, and humor

• Able to distinguish between playful teasing vs. malicious attacks

• Never argumentative

• Never sarcastic

• Never engage in debates

• Preserve energy, remove toxicity

We are looking for someone who understands that controlled chaos is part of the brand — but personal attacks are not.

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Trial Structure:

• 10 hours per week

• 30-day trial

• 3–4 check-ins per day during peak activity windows

• Weekly written report required

• Access via Meta Business Manager only (no direct login credentials)

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Experience Required:

• Prior moderation of high-volume Facebook accounts

• Experience handling polarizing or personality-driven brands

• Strong familiarity with Meta Business Suite moderation tools

• Experience with keyword filtering and escalation processes

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Please Include:

1. A specific example of moderating a polarizing account

2. How you differentiate between sarcasm and harassment

3. How you handle “This is a scam / don’t buy this” comments

4. Your hourly rate