Job Description

Job Description

Role: Facilitator – UI/UX

Location: Remote (India)

Position Overview

The Facilitator – UI/UX plays a crucial role within the learning experience team by delivering high-quality educational support to students across the UI/UX program. The Facilitator will leverage strong subject expertise and hands-on design experience to support core activities such as grading, live chat mentoring, on-demand video support, live lesson facilitation, and quality assurance.

This role requires strong learner empathy, structured feedback capability, and the ability to simplify complex UI/UX concepts for beginner and intermediate learners. The Facilitator will actively contribute to improving student outcomes through engagement initiatives, Q&A sessions, and collaboration with mentors and internal stakeholders.

Additionally, the Facilitator will support curriculum improvement efforts, identify learner gaps, and help strengthen overall delivery quality across the program.

Eligibility

• Minimum 3+ years of industry experience in UI/UX Design

  Strong portfolio demonstrating end-to-end design thinking

  Prior EdTech / mentoring / teaching experience preferred

  Strong communication skills for delivering sessions to US-based learners

  Experience conducting sessions using Zoom or similar platforms

  Strong grasp of UI/UX tools and workflows

  Ability to provide structured and actionable feedback to learners

Primary Responsibilities

• Perform all core activities (Grading, Livechat, QA, Live Lessons & Weekly Video Tutoring) within defined guidelines and maintain a QA score of 80% and above

  Deliver high-quality learner feedback aligned with program rubrics

  Review mentor session content as per latest processes and guidelines

  Provide on-demand video support for learner queries

  Conduct Q&A sessions to improve learner understanding and engagement

  Participate in community support initiatives to assist learners

  Identify learner knowledge gaps and escalate insights to the Lead

  Support and guide newly onboarded MNEs during their first 90 days

  Handle queries from external experts (MNEs)

  Review external learning content across difficulty levels and provide structured feedback

  Suggest improvements to activity guidelines and internal processes

  Contribute to curriculum enhancement recommendations

  Support volume management insights across grading and chat workflows

  Prepare contribution reports related to grading and live chat effectiveness

  Proactively learn new tools, workflows, and subject updates

Secondary Responsibilities

• Analyze graded checkpoints, chats, and video responses against QA benchmarks

  Present recommendations supporting process and delivery improvements

  Support curriculum alignment with evolving industry expectations

  Assist with identifying learner experience improvement opportunities

Subject Expertise Requirements – UI/UX

Candidates should demonstrate strong working knowledge of:

UX Foundations

• Design thinking methodology

  User research techniques

  Persona creation

  User journey mapping

  Information architecture

  Wireframing and prototyping

UI Design Skills

• Visual hierarchy

  Layout systems and grids

  Typography and color systems

  Accessibility fundamentals

  Responsive design principles

Tools & Platforms

Hands-on experience in:

Figma

Adobe XD (good to have)

Sketch (good to have)

Miro / FigJam (collaboration tools)

Basic usability testing tools

Research & Testing

• Usability testing frameworks

  Heuristic evaluation

  A/B testing fundamentals

  User feedback interpretation

Bonus Skills (Preferred)

• Design systems exposure

  Mobile-first design workflows

  Interaction design basics

  Accessibility standards (WCAG basics)

  Developer handoff workflows

Education

• B.Des / M.Des / B.Tech / BSc / MSc or equivalent qualification

  Certification in UI/UX Design / Product Design / Interaction Design preferred

  Minimum 15 years of full-time education

Key Competencies

Ideal candidates should demonstrate:

Strong learner empathy

Structured feedback ability

Visual critique skills

Portfolio evaluation capability

Communication clarity for live instruction

Collaboration with mentors and SMEs

Continuous learning mindset

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues.

Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

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