Facilities Manager - Scalable FM

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Manager – JLL

What this job involves:
The Facility Manager serves as the primary interface between our clients, account teams, and service providers to ensure superior delivery of facilities services. You will resolve issues and conflicts quickly and efficiently while maintaining the highest degree of customer service. This role requires strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships. Your responsibilities include liaising with contractors, coordinating maintenance and operations, supporting effective delivery of contracted services, and managing occupancy services and administration. NOTE: While this role is virtual, location must be in Canada.

What your day-to-day will look like:
Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities

Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope

Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities

Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices

Manage corrective and reactive work orders from initiation to completion, maintaining communication with Customer landlords, managed contracts, contractors, and site personnel

Develop strong Customer relationships with key representatives, supporting facility management goals and objectives through effective communication and SLA reporting

Track hours and obtain approval for Not-To-Exceed (NTE) work, providing oversight of Customer invoices to ensure proper management and approval

Conduct quarterly account reviews and seek continuous improvement in processes, systems, and overall customer satisfaction

Manage subcontractors and suppliers to deliver goods and services against contracts and expectations with minimal disruption to client environment

Compile and analyze estimates to ensure accuracy and cost effectiveness for all bids, establishing extra revenue goals to meet budget targets

Participate in after-hours call rotation for dispatching and following up on emergencies

Required Qualifications:
Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity

Solid knowledge of building mechanical and electrical systems (MEP)

Strong financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting

Experience using CMMS systems and reporting tools

Proficient in MS Office with strong written, verbal, and interpersonal communication skills

Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation)

Knowledge of customer service principles and practices with strong customer focus

Ability to work independently with minimal supervision and prioritize multiple projects efficiently

Proven ability to manage through stressful situations and maintain composure under pressure

Preferred Qualifications:
Bachelor's or Associate's Degree or equivalent work experience

Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations

Retail facilities management experience

Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities

Ability to quickly learn and adapt to company-required software systems

Estimated compensation for this position:

90,000.00 – 110,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Toronto, ON
Opening Type:

New Role

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.