Field Coordinator

The Role
This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties:
Duties:
Operations & Coordination
Coordinate with internal teams and external vendors to support property management operations
Schedule and oversee inspections, repairs, and maintenance activities
Ensure timely execution of service-related tasks

Manage and support occupancy-related processes
Conduct follow-ups on inspections and occupancy checks
Ensure timely progression and completion of occupancy workflows

Vendor Management
Coordinate with vendors to schedule services and maintain workflow efficiency
Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs)

Escalate vendor-related issues to leadership as needed to ensure timely resolution
Compliance & Auditing
Support leadership with regulatory and routine audits
Ensure adherence to operational compliance standards

Review, research, and take action on audit exceptions
Address discrepancies such as lockbox and inspection exceptions

Systems & Data Management
Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system
Document progress, updates, and task completion

Utilize reporting tools to monitor operational performance
Ensure alignment between turn timelines and system updates

Communication & Support
Communicate with vendors, residents, and internal teams via Zendesk
Provide timely updates and ensure cross-functional alignment

Review and approve minor estimates for recurring services in accordance with guidelines
Monitor assigned tasks and ensure timely completion and proper closure
Requirements

High school diploma or equivalent
2 to 3 years experience using property management software or other CRM tools
Customer service mindset
Strong communication and organizational skills
Ability to prioritize and manage multiple tasks
Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.)
Prior experience in dispatching or coordinating maintenance work is preferred
Prior experience with regulatory audits preferred
Prior experience with basic analytics and/or report interpretation preferred