Field Service Representative 1
Sharp Business USA is a direct sales division of Sharp Electronics Corporation, providing innovative technologies and services. They are seeking a Field Service Representative 1 to manage and maintain Sharp equipment across their territory, focusing on customer relations and technical support.
Responsibilities
- Collaborates with and receives mentorship from experienced Field Service Technicians in installing, maintaining, and repairing cutting-edge Sharp equipment within a designated territory
- Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance
- Conducts mechanical and electronic adjustments on equipment as per Technical Service Manual and Field Engineering Bulletins
- Interprets schematics and conducts electrical troubleshooting, including our complete digital product line
- Handles customer relations independently, escalating complex situations as necessary
- Manages parts inventory efficiently to support smooth operations
- Completes administrative tasks promptly and accurately
- Collaborates with colleagues and management to achieve service goals and maintain a positive work environment
- Reports equipment performance issues to the Branch Field Service Manager and any steps you have taken to resolve them
- Assists with additional duties as assigned by the Branch Field Service Manager
Skills
- High School Diploma or equivalent mandatory
- Must possess or achieve Comptia A+ certification within one (1) year of hire
- Must possess strong communication skills and mechanical aptitude
- Must successfully complete Sharp equipment pre-testing and training
- Valid Drivers License, and Automobile insurance within company guidelines
- Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment
- Knowledge of Windows and Microsoft Office software products preferred
Benefits
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Company Overview