Field Service Technician (Casino/Gaming) - Sudbury, ON, Canada
At IGT, innovation meets entertainment on a global scale. Following the combination of IGT Gaming & Digital with Everi, we are building a leading force across gaming, digital experiences, and fintech.
From casino floors to mobile platforms, we deliver engaging, responsible, and seamless player experiences—powered by advanced technology, deep insights, and a commitment to innovation. With more than 7,000 employees and operations in over 100 countries, our impact is both global and local.
We work closely with regulators, governments, and partners to ensure integrity while continuously pushing the boundaries of what’s possible in gaming and technology. If you’re looking to be part of a team shaping the future of entertainment, we’d love to hear from you.
Learn more at www.igt.com or www.everi.com
Overview
The Field Service Technician is responsible for servicing and supporting IGT gaming equipment across casino locations in Eastern Canada, with the majority of work based in Sudbury, Timmins, North Bay, and Sault Ste. Marie.
This is a remote, field-based role where you will independently manage service tickets, travel to customer sites, and ensure gaming systems are installed, maintained, and operating efficiently.
Success in this role requires strong technical troubleshooting skills, adaptability, and the ability to work independently in a fast-paced, customer-facing environment.
What You'll Do:
Field Service & Technical Support
Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
Perform preventative maintenance to ensure optimal system performance
Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
Conduct site assessments and ensure proper setup and configuration of equipment
Customer Support & Relationship Management
Represent IGT on-site and build strong relationships with casino partners
Provide basic training and support to customers on equipment functionality
Respond to service requests efficiently and professionally
Operations & Reporting
Accurately track and document service activity using internal systems
Support system upgrades, conversions, and installations
Ensure compliance with regulatory and company standards
What We're Looking For
Core Qualifications
Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
Strong troubleshooting and problem-solving skills
Ability to work independently and manage service priorities in the field
Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
Willingness to travel, including occasional travel for up to a full week
Valid driver’s license
Technical Skills
Experience with ServiceMax (preferred)
Basic knowledge of SAP
Proficiency in Microsoft Outlook and Excel
Nice to Have
Previous experience in casino gaming or a related industry
Experience working in a regulated environment
Additional Requirements
Ability to obtain a Gaming License
Ability to lift and maneuver heavy equipment
Must be authorized to work in Canada (citizen, permanent resident, or valid work permit)
Keys to Success
Equipment is installed, maintained, and operating reliably across assigned sites
Issues are resolved efficiently with minimal downtime
Strong customer relationships are built through responsive, high-quality service
Work is completed safely, accurately, and in compliance with standards
Service tasks and reporting are completed on time with strong attention to detail
#LI-TP1
At IGT, we believe compensation should reflect you—your unique background, skills, experience, and even where you work. That’s why our starting compensation range is $24-$25/per hour CAD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board.
In addition to base salary, IGT offers:
Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection
Note: Some programs have eligibility requirements—but we’ll help you navigate those.