Field Travel Operation Specialist

Position Overview

The Field Travel Operations Specialist is responsible for managing and optimizing travel operations for a rapidly growing nationwide field workforce supporting mission-critical project execution across the United States. This role owns travel coordination, expense reconciliation, travel policy compliance, and operational support functions that enable efficient deployment of field personnel while maintaining strong cost control and execution standards.

This position plays a key role in supporting operational scalability by ensuring technicians, project teams, and leadership have reliable travel coordination, accurate expense management, and responsive logistical support. The ideal candidate thrives in fast-paced operational environments, demonstrates strong organizational ownership, and can effectively manage changing priorities with urgency and accuracy.

Core Responsibilities:

Travel Operations Management

Coordinate and manage all travel logistics including:

Flights

Hotels

Rental vehicles

Travel changes and rebooking

Support approximately 80+ traveling field technicians nationwide, with continued organizational growth expected

Utilize Navan and other systems to optimize travel costs and maintain policy compliance

Monitor travel spend and proactively identify cost-saving opportunities

Ensure travel arrangements align with operational schedules and project requirements

Expense & Financial Reconciliation

Review, reconcile, and track employee expense reports for accuracy and policy compliance

Audit travel-related expenses to identify discrepancies, duplicate charges, and unnecessary spend

Partner with Operations, Payroll, and Finance teams to resolve expense-related issues

Support per diem tracking and expense reporting processes

Maintain organized and auditable travel and expense documentation

Operational Support & Coordination

Serve as the primary travel operations contact for field personnel

Provide real-time support for:

Delays

Cancellations

Emergency travel changes

Scheduling conflicts

Maintain accurate travel and operational records using:

Microsoft Teams

Excel

Microsoft Dynamics 365 (as applicable)

Support operational continuity through proactive communication and issue resolution

Process Improvement & Cost Control

Identify opportunities to improve travel efficiency and reduce operational spend

Support development and improvement of travel-related SOPs and workflows

Assist with standardization of travel, expense, and deployment processes

Help improve visibility into travel utilization, spend, and operational efficiency metrics

Qualifications

2–5 years of experience in:

Travel operations

Workforce coordination

Logistics

Operational support

or similar environments

Experience supporting a distributed or traveling workforce strongly preferred

Experience coordinating high-volume corporate or field-service travel

Familiarity with Navan or similar travel management systems

Strong Microsoft Excel and organizational systems experience

Excellent communication, multitasking, and problem-solving abilities

Strong attention to detail and financial accuracy

Ability to operate independently in a fast-paced remote environment

Experience with expense reconciliation or operational financial tracking preferred

Work Schedule & Expectations

Standard business hours with flexibility based on operational needs

Occasional after-hours support for urgent travel disruptions

Limited weekend support as operationally required

What We’re Looking For

Strong sense of ownership and accountability

Cost-conscious operational mindset

Ability to move quickly without sacrificing accuracy

Strong organizational and follow-through skills

Comfortable operating independently while supporting nationwide field teams

Process-oriented thinker who can improve operational efficiency over time

 
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.