Finance & Business Operations Manager

About Bettermode

Bettermode is a modern customer community platform helping companies build engaging customer hubs powered by community, content, and AI. Leading brands use Bettermode to power customer communities, knowledge bases, events, courses, product feedback, and customer engagement experiences.

We’re a lean, ambitious, and product-driven team focused on building one of the most important customer engagement platforms of the next decade. As we scale, we’re looking for a highly organized and proactive Finance & Business Operations Manager to help strengthen the operational backbone of the company.

The Role

We’re looking for a detail-oriented operator who thrives in fast-paced startup environments and enjoys bringing structure, accountability, and operational excellence across finance, compliance, and business operations.

This role sits at the intersection of:

Finance operations

Corporate operations

Compliance

Executive coordination

Strategic business support

You’ll work closely with the CEO, external accountants, lawyers, payroll providers, auditors, and cross-functional leaders to ensure the company operates smoothly and scales effectively. This is an ideal role for someone who enjoys owning operational systems, coordinating complex moving parts, and improving how a company runs behind the scenes.

What You’ll Own

Finance Operations

Coordinate month-end close process with external accountants/bookkeepers

Manage accounts receivable and invoice collections

Support accounts payable workflows and vendor coordination

Maintain operational accuracy across payroll, expenses, and financial documentation

Assist with budgeting, cash flow tracking, and operational reporting

Help prepare internal business metrics and investor reporting materials

Corporate & Compliance Operations

Coordinate compliance programs such as SOC2 and security audits

Coordinate SR&ED documentation and external consultants

Manage operational relationships with lawyers, accountants, insurance providers, and external vendors

Support ESOP administration and related documentation

Maintain corporate records, policies, contracts, and operational documentation

Ensure operational deadlines and compliance obligations are tracked and completed

Board & Investor Operations

Coordinate board meeting logistics and scheduling

Help prepare board decks and collect updates from team leads

Manage investor update processes and follow-ups

Maintain organized investor and corporate documentation

Operational Excellence

Build and improve operational workflows and internal processes

Help create accountability systems and operational cadences across the company

Identify operational inefficiencies and proactively improve them

Support cross-functional operational initiatives as the company scales

What We’re Looking For

Must-Haves

4–8+ years of experience in business operations, finance operations, startup operations, consulting, or similar roles

Strong organizational and project management skills

High attention to detail and operational rigor

Ability to manage multiple parallel workflows and deadlines

Strong written and verbal communication skills

Comfort working directly with executives and external stakeholders

Ability to operate independently with high ownership

Nice-to-Haves

Experience in SaaS or venture-backed startups

Familiarity with accounting and finance workflows

Experience coordinating compliance programs (SOC2, audits, etc.)

Experience with HR/payroll systems and vendor management

Experience supporting fundraising or board operations

Familiarity with ESOP administration and startup legal operations

Traits That Matter for This Role

You are:

Highly reliable and accountable

Calm under pressure

Structured and process-oriented

Comfortable with ambiguity

Proactive rather than reactive

Curious and systems-minded

Resourceful and execution-focused

Why Join Bettermode

Competitive global compensation

Remote-first flexibility

Work closely with founders and leadership team

High ownership and impact

Opportunity to shape operational foundations of a scaling company

Fast-moving environment with ambitious goals

Strong culture of accountability, grit, and continuous improvement

Compensation

Compensation will depend on experience and location, with a target range aligned to senior startup operations talent.

Compensation Range: $100,000–$120,000 CAD

AI Use: Large language models (LLM) might be used in the hiring process for this position to screen, assess or select job applicants.