Five9 CCaaS Platform Engineer (India & Philippines ONLY) (100% Remote)

About Condado
Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.

Role Overview
Condado is seeking a Five9 CCaaS Platform Engineer to support the technical implementation and ongoing operation of Five9 environments. This role is execution heavy and technical, focused on configuring, deploying, and supporting Five9 platforms based on approved solution designs.
You will work closely with Condado solution architects and delivery leads, translating designs into production ready environments. This role is not responsible for solution architecture or client strategy, but plays a critical role in ensuring stable, well configured Five9 implementations.

Key Responsibilities
Implement and configure Five9 contact center environments

Build and maintain IVRs, ACD routing, queues, skills, and agent configurations

Configure inbound and outbound campaigns and dialing logic

Manage users, roles, permissions, and tenant settings

Support CRM and third party integrations, including testing and troubleshooting

Participate in go live activities and post deployment stabilization

Provide operational and managed services support for active client environments

Troubleshoot platform issues and escalate when needed

Maintain technical documentation and configuration records

Required Qualifications
Two to three years of hands on experience implementing or supporting Five9

Strong understanding of contact center concepts such as ACD, IVR, and call routing

Experience in a technical delivery or support role for CCaaS platforms

Comfortable working with configurations, system settings, and troubleshooting

Strong communication and documentation skills

Ability to manage multiple client environments in parallel

Preferred Qualifications
Experience working in consulting or managed services environments

Exposure to CRM integrations such as Salesforce or HubSpot

Experience with other CCaaS platforms like NICE CXone, Zoom CX, or AWS Connect

Basic familiarity with REST APIs or integrations

English proficiency required, Spanish is a plus

Budget
$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.