Floral Department Lead

Heinen's Grocery Store is a family-owned grocery retailer known for its premium-quality products and outstanding customer service. The Floral Lead is responsible for leading the daily operations of the Floral Department, ensuring exceptional customer service and high-quality floral presentations while overseeing merchandising, inventory management, and team leadership.

Responsibilities

• Lead, train, and develop Floral Associates to achieve sales, margin, and customer service goals
• Ensure team adherence to floral best practices, standard operating procedures, and quality standards
• Model exceptional service and professionalism in all interactions with customers, team members, and vendors
• Support daily floral operations, including ordering, product rotation, quality control, shrink management, stocking, and merchandising
• Plan, prioritize, and delegate daily tasks to meet operational and business needs
• Communicate department priorities, updates, and expectations to team members, merchandisers, and corporate partners
• Create and manage associate schedules to ensure appropriate coverage and operational efficiency
• Maintain knowledge of floral products, trends, and merchandising techniques
• Execute department merchandising plans that meet visual and company standards
• Monitor performance metrics and share results to drive continuous improvement
• Utilize department communication tools to support team alignment and transparency
• Participate in required meetings, training sessions, and vendor engagements
• Ensure compliance with company safety, food safety, and sanitation standards
• Complete additional duties and special projects as assigned

Skills

• High school diploma or equivalent required
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Demonstrated ability to lead teams and make sound decisions in a fast-paced retail environment
• Strong verbal and written communication skills
• Excellent organizational, time management, and planning abilities
• Proven ability to coach, train, and provide constructive feedback to support associate development and engagement
• Willingness and ability to perform all duties of a Floral Associate as needed to support department operations
• Ability to regularly lift and/or move up to 50 pounds
• Ability to work in cold environments with temperatures ranging from 0°F to 50°F
• Flexibility to work schedules necessary to meet business needs, including evenings, weekends, and additional hours during peak periods
• Willingness to work a non-traditional workweek, including both Saturday and Sunday
• Minimum of one year of experience in a floral or related retail environment preferred
• One to three years of supervisory or leadership experience preferred

Benefits

• Competitive compensation
• Professional development and leadership training programs
• Paid time off
• Flexible scheduling designed to promote a healthy work-life balance

Company Overview