Forward-Deployed Product Manager

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About Tailor

Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.

About the Role

We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.

What You’ll Do

Gather and Clarify Requirements

Work directly with clients to understand business needs and pain points

Translate those needs into clear, prioritized requirements for engineers

Own the Client Relationship

Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery

Proactively manage expectations, timelines, and feedback loops.

Support Internal Teams

Provide context and clarity to engineers to help ensure smooth delivery.
Ensure alignment between what was requested, what’s being built, and what’s being shipped.

Build Repeatable Patterns

Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.

Help improve internal handoff flows, requirement intake, and communication patterns.

Shape the Product Roadmap

Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.

What We’re Looking For

2+ years in a Software Company

Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.

5+ years in product management, solutions, customer success, or consulting roles with strong client interaction

Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.

Exceptional communication skills — you can make complex things sound simple and actionable.

Organized, structured thinker who can reduce ambiguity

Technically fluent enough to collaborate with engineers and ask the right questions

Based in or willing to be frequently present in Los Angeles. ~20% travel.

Nice to Have

Experience with ERP, internal tools, or operational SaaS products

Familiarity with APIs, data workflows, or developer platforms

Consulting or customer onboarding background

Comfortable supporting multiple stakeholders and balancing competing priorities

Compensation & Benefits

Salary: $130,000 – $170,000 + Bonus

Benefits: Health, dental, vision, flexible PTO, and more

Why Tailor?
You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.

Patrick notes

Travel requirements/expectations. 15-20%?

Bonus based on successful deployments