Franchise Account Manager (Digital Marketing) - Entry Level

About Us
Outliant is a fully remote, US-based digital product development and startup consulting company, proudly acquired by Ignite Visibility. We specialize in bringing visionary ideas to life through intuitive, high-performing digital products.

Our globally diverse team is made up of passionate creators, designers, and engineers who thrive on collaboration, innovation, and pushing boundaries. We believe in the power of blending work and play to foster personal growth, bold thinking, and creative freedom.

Now, as part of Ignite Visibility, we’re entering an exciting new chapter—expanding our reach, enhancing our capabilities, and continuing to build exceptional digital experiences that make a real impact.

About the Role:

Ignite Visibility, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL is hiring talent Junior Franchise Success Account Manager for our Account Services franchise team. This role is fully remote for someone who is passionate about client services in the digital marketing space to begin their career with us. 

This role requires a service-oriented professional with excellent communication skills, capable of engaging with diverse client personalities and bringing a strong foundation in digital marketing competencies.

Success in this position involves naturally building relationships and earning trust, maintaining a business development mindset, and demonstrating attention to detail and a strong drive to complete tasks. The ability to learn quickly, collaborate effectively with peers, and approach problem-solving with initiative is essential. A high level of maturity, hunger for growth, and proactive contribution to strategic thinking are key to thriving in this role.

Seniority Level: Junior Level

Responsibilities:

Works under the direction of the Account Manager or lead Franchise Success Manager

Provides front-line customer service to support the franchisees, answer their queries, and increase client satisfaction

Have a thorough understanding of the client’s contract and selling opportunities of Ignite Visibility products/services to generate increased revenue

Assist in the onboarding of new franchise locations

Be the liaison between corporate and franchises in regard to communicating process updates and sales support

Understand our client’s sales and marketing processes so we can consult and build their needs within HubSpot for maximum impact

Assist the Account Managers in the collective development of strategic documentation

Collaborate with internal team members to drive results for the client, identify risks and opportunities, and hold teams accountable to budget, timelines, productivity, process, standards, and results

Attends periodic key account meetings as needed

Assist the Account Managers to ensure that all internal and external meetings are scheduled and all parties notified of the time, location, and expected contributions (e.g., meeting agenda, etc.), and all documentation is prepared in advance

Ensure that, at all times, status reports and monthly billing and budget summaries are up-to-date and error-free. Ability to report on the status of accounts upon request.

Manage all billing changes, including new services, reduction in services, and cancellations. Responsible for obtaining client approvals for all new estimates and change orders.

Escalates any franchisee cancellation requests to the Account Manager in order to retain the account

Maintain a business development mindset, partnering with the Client Success Director to discuss any opportunities to increase current client revenue or potential new business

Use all of IDS's business management and communication platforms to keep stakeholders informed, tasks assigned, and projects well managed in accordance with deadlines

Understands how to use and manage the DevHub sheet

Ability to communicate rapidly and effectively with all parties involved in the projects

Will be expected to have a drive to continually learn and grow in knowledge and skill of digital marketing

Stay on top of industry trends in order to stay on the cutting edge

Assist with help desk tickets if necessary

Assist the sales team with presentations and proposal development

Performs other duties as assigned by management

Qualifications

Bachelor's degree in marketing, business, communications, or a related field

Minimum 1 year of account services experience in digital marketing channels or a degree in digital marketing, plus internship experience in marketing

1+ years of sales, customer service experience, or client services

Excellent communication skills and ability to communicate rapidly and effectively with all parties involved in the projects, communicate in English, present, and influence key stakeholders

Ability to thrive in a high-growth and fast-paced agency setting

Have a drive to learn and grow in digital marketing knowledge and skills continually

Franchise or multi-location marketing exposure

Proven ability to juggle a good volume of account management projects at a time

Proven ability to build rapport with clients and problem-solve effectively

Sharp attention to detail and strong organizational skills

Excellent business acumen and experience working with business executives

Experience working with Project Management systems such as Outlook, Slack, Monday, and Google Suite

Why Ignite Visibility?

A collaborative environment focused on client success and career development 

Fully remote workforce with optional San Diego office

Two-time Landy Award Winner (Search Marketer of the Year & Best Paid Search Initiative)

Named Fastest-Growing Private Companies in San Diego (2016-2020)

Named Best Places to Work in San Diego 2017, 2020

Named Inc. 5000 Fastest Growing Companies 2017-2020

Ignite Visibility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Important Notice

To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: outliant.com/careers.

All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at recruitment@outliant.com.

Please be assured that we are fully committed to maintaining integrity in our hiring process.