Full Time Medical Receptionist with immediate start
Our team is expanding! We have a new opening for a Full Time Medical Receptionist! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
We are a busy private GP practice looking for a full time medical receptionist. This role requires varied hours Monday - Saturday.
This is a fast-paced GP practice environment, and we are looking for someone who is pro-active, excellent at multi-tasking, efficient, can think outside the box and show initiative. Flexibility is also key.
Duties And Responsibilities Include
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols
Fax and photocopying as requested
Virtual filing once correspondence/results scanned
Opening and distributing post to Doctors, Practice Manager and Finance Manager
Reception
Dealing with patients coming into the Practice for appointments with Doctors, Osteopath etc.
Booking appointments with patients face to face and via telephone adhering to book on the day slots
Registration of new patients
Process patients change of address.
Taking accurate and relevant telephone messages
Receiving and giving prescriptions from and to patients always checking their name and address and ensuring prescriptions are circulated to available doctor
Process repeat prescription requests in accordance to Practice guidelines
Make sure that reception and the waiting are always kept tidy
Deal appropriately with visit requests and emergency calls
Carrying out reception duties as mentioned in the Reception Handbook
Answer phone calls in a professional manner aiming to answer calls within 3-6 rings wherever possible
Prioritising whether calls are urgent or routine and wherever possible deal with requests/issues
Ensure building security (windows closed at night, alarm set, fire doors shut etc.
Any other tasks allocated by Doctors, Finance Manager or Practice Manager
Knowledge of private patient membership scheme and chargeable fees
Responsibility for handing over any unfinished tasks for annual leave cover so all reception staff are kept informed.
Communication
The post-holder should recognise the importance of effective communication with the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly.
The Post-holder Will
Contribution to the Implementation of Services:
Apply practice policies, standards, and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
If you are interested in this position and feel you have the right skill set for the role, we would love to hear from you! Apply Job!
Join Our Team!
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.