Admissions Support Specialist (Remote – U.S.)

Location: Fully Remote (United States Only)
Schedule: Monday–Friday, 9:00 AM – 5:00 PM EST
Employment Type: Full-Time

About Us

We are a growing Chronic Care Management (CCM) organization dedicated to supporting patients with complex medical needs through proactive communication, compliance oversight, and compassionate care coordination.

As we continue to grow, we are seeking a dependable and organized Admissions Support Specialist to serve as the front-line voice of our company.

Position Summary

The Admissions Support Specialist supports the Admissions Manager and clinical team by managing incoming calls, coordinating appointments, assisting with compliance tracking, and supporting intake and RPM processes.

This role is critical to maintaining patient experience and ensuring required patient engagement standards are met.

This is a fully remote position requiring consistent availability from 9:00 AM – 5:00 PM EST.

Responsibilities

Patient Communication

• Answer incoming calls professionally and warmly

  Route calls to appropriate clinical or administrative staff

  Document patient interactions accurately

  Serve as a welcoming, patient-centered representative of the company

Appointment Coordination

• Conduct appointment reminder calls

  Confirm or reschedule appointments

  Track missed appointments and follow up as directed

Administrative Support

• Manage incoming and outgoing fax communications

  Assist with document routing and internal coordination

  Support provider schedule oversight as needed

Compliance & Tracking

• Assist with annual visit tracking

  Help ensure required monthly patient contact documentation

  Identify and escalate patient engagement gaps

  Support RPM equipment coordination and tracking

Qualifications

• Prior healthcare administrative experience preferred

  Experience with EHR systems strongly preferred

  Strong verbal communication skills

  Highly organized and detail-oriented

  Able to work independently in a remote environment

  Reliable high-speed internet and private workspace

Compensation & Benefits

• Hourly Pay: $19–$23/hour (based on experience)

  Paid Time Off (PTO)

  Fully remote role

  Opportunity for advancement within a growing healthcare organization

What Makes Someone Successful Here

• Calm, friendly, and confident on the phone

  Takes ownership of tasks

  Follows systems carefully

  Values teamwork and accountability

  Understands the importance of compliance in healthcare