General Manager - Retail

We are seeking an accomplished retail property leader to take full accountability for the performance of a major retail asset. This is a newly created leadership position, offering the opportunity to oversee a flagship retail centre and contribute to its ongoing growth and evolution.

The role is based in a brand-new, architect-designed Sydney CBD office, working directly with the business owners. It represents a rare chance to step into a role with genuine scope and autonomy — without the layers of corporate red tape.

The Company

Our client is a privately owned property group with a strong track record in developing and managing commercial, retail, and mixed-use assets. Their retail portfolio includes a high-performing, large-format centre in Western Sydney, with a significant pipeline of future development already in motion.

The operational team is well-established, but the business is now seeking a senior leader to unify and professionalise how the asset is run. This includes introducing structure, governance, and commercial oversight — while supporting leasing, marketing, and day-to-day operations.

The Opportunity

Reporting directly to the founders, the General Manager will take full responsibility for the site’s performance — financial, operational, and strategic. You’ll work closely with senior functional leads and external agents to align leasing, marketing, and centre operations under a single commercial strategy.

This is not a layered or regional role. You will be the business’s lead representative on the asset, responsible for delivering results and shaping the long-term direction of the centre.

Key Responsibilities

Lead all key functions related to the asset: centre operations, marketing, leasing, facilities, and compliance

Take full ownership of the site P&L — including budgeting, forecasting, and cost optimisation

Oversee tenancy mix and leasing performance in partnership with internal stakeholders and external agents

Align site operations under a unified structure with clear reporting and governance

Monitor tenant performance, address risk, and maintain strong tenant relationships

Work with the owners to shape the medium- and long-term commercial strategy for the asset

Embed a high-performance culture across the broader centre team

This role is ideal for you if...

You’ve led significant retail assets and are ready to take full commercial ownership of a high-profile centre

You’re looking for a more agile, impactful environment — with direct access to decision-makers and the freedom to lead

You bring both structure and strategic thinking to complex environments, and are confident driving performance at all levels

This role may not suit you if...

You prefer highly structured or bureaucratic environments with layers of internal approvals

You are seeking a purely strategic or hands-off role — this is a leadership position with clear commercial and operational accountability

What success looks like

By 3 months – You’ve reviewed key systems, team structures, and operational performance. A clear governance rhythm is in place.

By 6 months – Operational costs are under control, the team is aligned, and reporting is streamlined.

By 12 months – Leasing and marketing activities are fully integrated, the asset is running as a cohesive unit, and performance has improved across key metrics.

About You

15+ years’ experience in retail property, centre management, or asset leadership

Proven success managing large-format or outlet-style centres with full P&L responsibility

Strong operational and commercial acumen — able to lead across leasing, marketing, and facilities

Experienced in developing teams, introducing structure, and driving performance uplift

Comfortable engaging at owner level and navigating both day-to-day and long-term planning

What’s on Offer

Senior executive package and bonus

Brand new, purpose-built Sydney CBD office

Chef-prepared lunches twice a week (Tuesdays and Thursdays)

Collaborative and commercially focused culture — no layers, no politics

A genuine opportunity to lead, deliver, and shape a growing retail asset

If you’re looking for a role with real impact — we’d love to hear from you. Apply now to explore the opportunity.