German Customer Support Agent (iGaming)

Location: Remote / Hybrid (Europe)
Schedule: 8-hour shifts (11:00-19:00 or 14:00-22:00 EET)
We build high-performing digital products and brands in the global iGaming industry. We aim to deliver outstanding player experiences — and that starts with exceptional customer support. We are looking for a German-speaking Customer Support Agent who enjoys helping people, solving problems, and creating positive customer experiences.

If you are curious about the iGaming industry and want to develop new skills in a fast-growing international company, this role offers a great opportunity to learn and grow. You will become part of a supportive and collaborative team where your contribution directly impacts customer satisfaction and brand reputation. What will you do:
Provide professional and friendly support to customers via live chat and email

Assist customers across multiple brands and gaming products

Understand customer needs and offer effective solutions to their questions or concerns

Handle approximately 70 customer cases per shift

Work closely with internal teams to ensure issues are resolved efficiently

Identify opportunities to improve customer experience and internal processes

Maintain a high standard of communication and customer care at all times

What we are looking for:
Fluent German and English (written and spoken)

Strong customer-first mindset and commitment to service quality

Ability to identify issues, troubleshoot, and resolve problems efficiently

Patience, empathy, professionalism, and critical thinking when handling customer concerns

Ability to manage multiple conversations and tasks simultaneously

Strong teamwork and communication skills

Capability to handle customer disputes calmly and professionally

Nice to have:
Experience in online casino or sportsbook environments

Experience with customer support platforms such as Intercom, Zendesk, or LiveChat

What we offer:
Competitive salary with a monthly performance bonus (after probation)

4 weeks of structured onboarding and training

Supportive team environment and international company culture

Hybrid or fully remote work options (depending on location)

Opportunities for career development and internal growth

28 calendar days of annual leave

Startup environment with minimal bureaucracy and fast decision-making

If this sounds exciting, apply with your CV in English!