Global Delivery Lead - SAP

JOB SUMMARY The SAP Delivery Leader – Global Delivery Lead is a senior executive responsible for shaping and executing delivery strategy across the Business Unit, ensuring exceptional outcomes across complex, global SAP engagements. This role owns end-to-end delivery performance, with accountability for gross margin, utilization, client satisfaction, and overall quality, while serving as the senior delivery authority and a trusted, client-facing executive partner. Leading multiple concurrent enterprise implementations across platforms and geographies, the Global Delivery Lead expertly balances delivery excellence with financial performance, aligning project execution to client commitments and business goals.

The role requires strategic oversight of resource allocation, including bench management and subcontractor use, while supporting sales pursuits and cross-BU collaboration to maintain agility and drive growth. As a visible, high-impact leader, this individual provides executive guidance that extends beyond day-to-day delivery, fostering strong client relationships and ensuring consistent, high-quality delivery at scale. RESPONSIBILITIES

Deliver engagements successfully and on schedule

Maintain gross margin discipline through efficient delivery

Optimize utilization (75–80%) across delivery staff

Ensure timely revenue conversion from booked commitments

Manage bench and capacity aligned with pipeline

Support integrated cross-BU delivery models

Own delivery strategy and execution across SAP programs

Oversee S/4HANA and large transformations

Ensure quality, methodology adherence, and risk management

Lead escalations and remediation

Define staffing, subcontracting, and hiring strategy

Drive client satisfaction

Support deal pursuits and contract sign-off per DOA

BU Gross Margin

Utilization and bench management

Client satisfaction (NPS / CSAT)

Delivery quality and risk management

SCOPE OF AUTHORITY

Staffing and resource allocation

Subcontractor and partner engagement

Escalations and remediation

Hiring decisions

SDR exceptions

Utilization targets and bench deployment

Delivery people decisions

Resource allocation

Partner spend and selection

Escalation authority

Contract sign-off per DOA

QUALIFICATIONS

Bachelor’s degree required; MBA preferred

15+ years SAP delivery leadership

Experience with S/4HANA and global delivery models

Strong financial and client leadership experience

Experience in public cloud initiatives is highly preferred

Exposure to supply chain modules (IBP, EWM, etc.) is a plus

Proven ability to lead at scale across geographies and capabilities

Strong client-facing presence, credible in both pre-sales and escalation scenarios

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. 

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.