Group Account Sales Support Manager - Global Marketing & Sales

Location:
(HAL) Remote Employees
Job ID:
R0133136
Date Posted:
2026-06-08
Company Name:
HITACHI AMERICA, LTD.
Profession (Job Category):
Sales, Marketing & Product Management
Job Schedule: 
Full time
Remote:
Yes
Job Description:
Group Account Sales Support Manager - Global Marketing & Sales
Company: Hitachi America, Ltd.
Division: Marketing & Sales Transformation-GMS
Location: Remote, US
Status: Full-Time

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share. This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.

As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth. Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth.

Key focus area will be ensuring cross Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan.

What you’ll do

Customer Engagement & Strategic Workshops
Lead the design and execution of customer-facing engagements, including:
Account planning workshops

Customer strategy sessions

Executive briefings and summits

Translate customer priorities into structured engagement agendas and narratives

Facilitate sessions to:
Identify business challenges

Align stakeholders

Co-create solution opportunities

Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities

Opportunity Shaping & Growth Enablement
Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.

Convert customer discussions into clearly defined opportunity themes and pursuits

Support GAMs/ RAMs in:
Structuring opportunities

Prioritizing high-value pursuits

Aligning internal stakeholders

Help define “so what” for the customer and articulate value propositions

Cross-BU Collaboration & One Hitachi Orchestration
Act as the central orchestrator across Business Units for strategic accounts

Bring together relevant capabilities across:
Digital

Energy

Rail

Industrial

Enable integrated solution positioning aligned to customer priorities

Facilitate alignment sessions to ensure unified messaging and approach

Understanding business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.

Account Strategy Support (Customer-Centric)
Support GAM in refining account strategy based on customer insights

Maintain visibility of:
Customer priorities

Key stakeholders

Strategic themes

Strategic opportunities with measurable outcomes

Ensure account plans are grounded in real customer conversations, not internal assumptions

Understanding account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders.

Executive Engagement & Storytelling
Support preparation for CXO-level interactions

Develop:
Executive narratives

Customer-specific value propositions

Strategic discussion materials

Ensure all engagement materials are concise, insight-led, and outcome-oriented

Post-Engagement Momentum & Follow-Through
Ensure clear articulation of:
Next steps

Ownership

Opportunity pathways

Drive momentum post customer interactions by:
Aligning stakeholders

Tracking strategic actions (light-touch, not operational reporting)

Ensure continuity between engagements and deal progression

Continuous Improvement of Customer Engagement Model
Capture best practices from customer engagements

Contribute to building a repeatable “One Hitachi engagement model”

To work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success.

What you’ll bring to the team

Bachelor's Degree or Diploma in either Engineering or Business

Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist

Excellent communication skills with an ability to influence both internally and externally

Attention to detail and ability to manage multiple deadlines simultaneously.

Strong analytical ability to build relationships.

Willingness and openness to travel up to 15%

Cultural sensitivity and openness to work in an international business environment across all time zones

Our team 

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide. With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).   
In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.  

Our values 

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 
We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: 

Wa – Harmony, Trust, Respect  
Makoto – Sincerity, Fairness, Honesty, Integrity  
Kaitakusha-Seishin – Pioneering Spirit, Challenge  

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we’d love to hear from you. 

For residents of Maine, Virginia, Illinois, Ohio, Colorado, District of Columbia, New Jersey only, as required under applicable pay transparency laws, the expected salary range for this position if filled remotely is $87,247 - $109,059. Pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi America’s variable pay program, subject to the program’s conditions and restrictions.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to accommodation@hal.hitachi.com. Queries other than accommodation requests will not be responded to.