GTM Operations Manager
About the Role
We’re building a next-generation GTM AI & Operations function to power a predictable, scalable and intelligent revenue engine. This team owns the systems, insights and operating mechanics behind growth – enabling Marketing, Sales and Customer Success to operate at a higher level.
We are hiring a GTM Operations Manager to support the operating rigor of our revenue engine – focusing on pipeline health, forecasting processes, performance visibility and inspection frameworks. This role partners closely with GTM leadership to drive consistency, clarity and data-driven decision making across the organization.
Core Responsibilities:
Support pipeline health and forecasting discipline
Assist in defining and maintaining pipeline health standards and inspection methodologies
Translate revenue targets into clear operating metrics (pipeline coverage, capacity, performance thresholds)
Support forecasting process to improve consistency and accuracy across team
Execute pipeline inspection and operating cadence
Help run pipeline inspection frameworks and regular operating rhythms
Support forecast calls, deal reviews and performance cadences
Provide visibility into pipeline quality, risks and trends to Sales leadership
Drive performance insights and accountability
Conduct root-cause analysis when performance deviates from plan
Identify gaps in pipeline health, coverage and execution
Support teams with data and insights to improve performance against targets
Maintain GTM operating standards
Help define and maintain core GTM KPIs and operating definitions
Ensure consistency in how performance is tracked and reported
Contribute to building a reliable source of truth for pipeline and bookings reporting
Support scalable process & instrumentation
Ensure systems are properly set up to track performance at each funnel stage
Partner cross-functionally to maintain accurate lifecycle tracking
Drive adoption of standardized processes, tools and definitions
What Success Looks Like:
Improved visibility into pipeline health and forecast trends
Consistent execution of inspection and operating cadences
Clear identification of performance gaps and actionable insights
Strong alignment on metrics and reporting across GTM teams
Reliable systems and processes supporting GTM operations
What You Bring:
5-8 years in Sales Ops / RevOps or related roles
Experience with: Pipeline management and reporting
Forecasting processes and sales cadences
KPI tracking and performance analysis
Experience supporting B2B SaaS revenue teams
Hands-on experience with tools like SFDC, Gong, Outreach, ZoomInfo and Clay
Strong analytical and problem-solving skills
Collaborative mindset with ability to influence cross-functional teams
General Duties and Expectations:
Adhere to the Company's Code of Conduct/Ethics.
Create and maintain effective working relationships with other Company
Contribute to the professional culture within the office and the company
Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors.
Support the efforts of senior management and sales staff by maintaining business network of contacts as clients change roles and/or companies.
Ensure security of information in all matters pertaining to company, client, and consumer information.
Contribute to the professional culture within the office and the company
About Solutions by Text
Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Built on wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise texting solutions in the market. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX with remote teams and offices throughout the United States.
Game-changing Technology Built for Growth
Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.
Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.