GTM Technology Lead

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

We’re looking for a GTM Technology Lead to take ownership of our go-to-market (GTM) systems and lead the next evolution of technical revenue operations at Mattermost.

This is more than a systems admin role it’s a strategic engineering function at the intersection of data, automation, and GTM execution. You’ll work as an embedded partner to our GTM, Finance, and Product leadership teams to ensure every touchpoint across the customer journey is instrumented, efficient, and scalable.

If you're energized by improving GTM system performance, reducing manual overhead, and enabling AI-ready operations for teams who serve national security and mission-critical environments this role was built for you.

• Act as the technical owner of our GTM systems, including Salesforce, CPQ, and Pardot

  Design, implement, and maintain scalable data architecture for lead routing, account segmentation, campaign execution, and pipeline reporting

  Drive automation and systems optimization across marketing and sales processes

  Integrate AI-augmented tooling (e.g., enrichment bots, workflow agents) to accelerate operational workflows

  Proactively identify and resolve data quality, hygiene, and governance issues

  Partner with Sales Ops and Finance to ensure data model alignment from quote to cash

  Instrument conversion points, sales workflows, and campaign flows with precision and traceability

  Build GTM reporting that enables pipeline visibility, ARR forecasting, attribution, and funnel performance

  Lead cross-functional projects to decrease technical debt and improve GTM system architecture

  Serve as 1st-line support for internal GTM system issues, integrations, and troubleshooting

  Maintain and share documentation on best practices and how-to guides across teams

• 5+ years of experience as a Salesforce administrator, including Sales Cloud and CPQ

  1+ years of experience with Pardot (Marketing Cloud Account Engagement)

  Strong understanding of data modeling, campaign architecture, and CRM integrations

  Familiarity with quoting, contracts, billing, and ARR modeling in subscription-based SaaS

  Experience supporting go-to-market functions across the full funnel (marketing to close)

  Apex coding exposure and Salesforce admin certification preferred

  Demonstrated ability to balance precision and speed in fast-moving environments

  U.S. citizenship and ability to obtain/maintain U.S. government security clearance

  Bonus: Experience with AI-powered GTM tools (e.g., ChatGPT, Clay, ZoomInfo, Clearbit)

• A system-builder at heart—driven to make the GTM engine faster, leaner, and smarter

  Comfortable rolling up your sleeves to write flow logic or debug integrations

  Able to work cross-functionally and translate business goals into technical solutions

  Growth mindset with a passion for experimenting with new technologies, especially AI

  Commitment to data accuracy, scalability, and operational excellence

• Experience with Tableau, Power BI, or other secure data visualization tools

  Familiarity with financial systems integration (e.g., NetSuite, ARR dashboards)

  Experience supporting sales in regulated industries or public sector sales cycles

  Experience enabling AI use cases through clean, structured CRM data

This is a unique opportunity to apply your technical skills to help scale mission-critical collaboration tools for defense, intelligence, and national infrastructure. You'll have ownership, autonomy, and room to innovate—especially in applying AI to GTM systems.

You’ll be a key partner to our GTM and strategy teams, directly contributing to Mattermost’s mission and growth trajectory. If you're ready to help build the future of secure, AI-enabled revenue operations, we want to hear from you.

Apply now and help us redefine GTM systems for the teams that protect and power the world.

Salary Range

$115,000 - $170,000 USD

Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.