Guest Advocate (Cashier), General Merchandise, Fulfillment, – Amazon Store

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment,
– Amazon Store

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September 15, 2025

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About the position

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the store to solve issues for the guest.
• Thank the guest genuinely and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently and accurately.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest.
• Understand and show guests how to use Wallet and other features within the Target App.
• Attempt every return and follow register prompts, partnering with leaders as needed.
• Partner with leaders to de-escalate negative situations and recover the guest shopping experience.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area.
• Support guest services such as order pick up and Drive-up Orders.
• Support Cash Office processes as needed.

Requirements

• Communicating effectively, including using positive language and being attentive to guests' needs.
• Capability to remain focused and composed in a fast-paced environment.
• Welcoming and helpful attitude toward guests and team members.
• Attention to detail while multi-tasking.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Nice-to-haves

• Experience in a customer service role.
• Ability to work independently and with a team.
• Flexible work schedule availability.

Benefits

• Competitive pay range of \$19.00 - \$28.50 USD per hour.
• Access to financial and education benefits.
• Well-being benefits.